Senior People Partner

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the senior People Partner for around 100 team members across installer operations in Cornwall and Kent, the central Installs team in London, and the remote CORGI HomeHeat team.

• Serve as the initial point of contact and a trusted advisor for installer management, managers, and employees.

• Collaborate with the Installs leadership team, as well as the Director of Operations and the Director of Commercial.

• Develop and maintain local People plans tailored for each workforce segment.

• Manage employee relations comprehensively, which includes conduct, grievances, capability, performance, absence, and incidents occurring in customers' homes.

• Connect Group frameworks with the specific needs of local installer and engineering businesses.

• Work alongside People Operations, Reward, and Talent Acquisition colleagues.

• Enhance manager capabilities and foster improved initial handling of personnel issues.

• Oversee initiatives related to employee retention and attrition.

• Manage talent, succession planning, and key-person risk assessments.

• Assist with workforce resourcing, capacity planning, and skills development.

• Collaborate on decisions regarding local-market pay, bonuses, and incentives.

• Lead efforts related to occupational health, long-term and musculoskeletal absence, return-to-work protocols, incident welfare, and mental health concerns.

• Support change initiatives, acquisition integration, and harmonization of terms and operational practices.

• Utilize data on attrition, absence, engagement, and performance to pinpoint potential risks.

• Provide additional operational people support when the central team is experiencing high demand.

⛳️ Requirements

• Extensive experience as a senior-level People Partner or HR Business Partner.

• Proven experience supporting engineers, installers, technicians, tradespeople, or other field-based teams.

• Capability to work independently with commercially focused leaders.

• Background in both tight-knit businesses and larger, structured organizations.

• Experience partnering with founders and owner-managers in entrepreneurial settings.

• Strong comprehensive employee relations experience, including handling complex and sensitive cases.

• Generalist HR skills encompassing both strategic partnership and operational HR functions.

• Commercially aware of cost, risk, capacity, and revenue dynamics.

• Data-driven approach leveraging people data to identify risks and inform decision-making.

• Based in the southern region of England.

• Willingness to travel to Cornwall and Kent at least quarterly, with occasional additional travel as needed.

• Comfortable with occasional early starts for depot visits.

• Valid full UK driving license.

• Compliance with FCA Code of Conduct.

• Preferred: experience in multi-entity or multi-site group settings.

• Preferred: experience in post-acquisition integration.

• Preferred: familiarity with renewables or home services.

🏝️ Benefits

• 25 days of holiday in addition to bank holidays and your birthday.

• Discounted gym memberships across more than 100 UK gyms, along with free fitness, wellness, and nutrition apps via Wellhub.

• Mental health, wellbeing, and career coaching services through Oliva.

• Electric vehicle Salary Sacrifice option via the electric car scheme.

• Complimentary boiler and home emergency cover through Hometree.

• 40% discount for friends and family.

• Menopause support provided by Stella, including access for friends and family.

• Cycle to work scheme available.

• Regular team social events, including Summer and Winter parties.

• Travel mileage reimbursement for quarterly and additional business travel.