Senior Manager, People Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and nurture a team of HR professionals through coaching, mentorship, and effective performance management.

• Build and enhance the People Operations function to facilitate organizational growth and well-being.

• Delegate responsibilities and train team members to take charge of essential functions.

• Promote continuous improvement by evaluating and refining People Ops processes and systems.

• Manage intricate employee relations issues, such as disciplinary actions, investigations, and terminations.

• Oversee the administration of FMLA, ADA accommodation requests, and other leave management programs across all organizations.

• Conduct audits of HR practices, policies, and employee files to ensure compliance and mitigate risks.

• Serve as an escalation point for sensitive or high-stakes employee situations.

• Ensure employment law compliance across multiple states and implement necessary policy and process modifications.

• Collaborate with the Director of People Operations on compliance and risk mitigation strategies.

• Manage benefits administration, renewals, vendor relationships, and employee communications.

• Lead the open enrollment process and resolve complex benefits issues.

• Supervise HRIS and ATS management, ensuring data integrity and system optimization.

• Develop and monitor People Ops metrics.

• Guarantee accurate and compliant employee records and documentation.

• Report directly to the Director of People Operations.

⛳️ Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.

• Over 8 years of progressive experience in People Operations or HR.

• A minimum of 3 years in a managerial role.

• Extensive experience in managing complex employee relations matters, including disciplinary actions, investigations, and terminations.

• Expert understanding of FMLA, ADA, and other leave management programs.

• In-depth knowledge of multi-state employment law compliance and risk management.

• Proven success in scaling HR operations within a growing organization.

• Exceptional judgment and discretion, with the ability to manage highly sensitive and confidential issues.

• Must reside anywhere in the US.

• Availability to work from 8:30 am to 5 pm or from 9 am to 5:30 pm Central Time.

• HR certification (SHRM-SCP, SPHR, or equivalent) is preferred.

• Experience in healthcare, mental health, or mission-driven organizations is preferred.

🏝️ Benefits

• 401(k) matching.

• Home Office Stipend.

• Paid Time Off.

• Medical, Dental, and Vision Insurance.

• Attendance and events support at 2 or more company events each year.