Senior Payroll Administrator

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Serve as the primary contact for a diverse range of payroll clients with minimal oversight.

• Execute and assess comprehensive Irish payrolls of various sizes and complexities within set deadlines.

• Facilitate and lead regular governance meetings with clients.

• Monitor progress, evaluate performance, and pinpoint areas for improvement.

• Keep payroll manuals up-to-date to reflect current processes and legislation.

• Create payroll calendars and checklists, ensuring completion of verification sheets.

• Address and resolve intricate inquiries from clients, partners, and team members.

• Prepare and submit ROS filings, managing clients’ Revenue-related questions.

• Prepare and submit MFF filings to NAERSA and handle inquiries regarding auto-enrollment.

• Provide outstanding customer service, resolving issues directly or via escalation channels.

• Keep clients informed about service management.

• Promptly communicate service delivery risks to clients and management.

• Innovate solutions and risk mitigation strategies.

• Assist colleagues with technical and legislative expertise to ensure consistent service delivery.

• Report to the Payroll Delivery Manager.

⛳️ Requirements

• IPASS certified with a minimum of 5 years of demonstrated experience in Irish payroll processing, preferably in a dynamic bureau setting.

• Familiarity with Megapay would be an excellent advantage.

• Capable of performing under pressure while managing multiple payrolls.

• Outstanding attention to detail, accuracy, and quality standards.

• Proficient in identifying errors and ensuring they are resolved.

• Strong customer service abilities with a knack for building robust relationships with clients.

• Able to take ownership of challenging assignments.

• Proactive and willing to take charge in high-pressure situations.

• Skilled in databases, systems, and software applications, particularly Microsoft Excel.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working arrangements to promote work-life balance.

• Comprehensive health and wellness programs.

• Supportive team environment with a focus on collaboration.