Senior Patient Recruitment and Engagement Lead

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Lead the global strategy for patient recruitment and retention throughout the clinical trial lifecycle.

• Develop and take ownership of comprehensive recruitment and retention plans that align with enrollment objectives.

• Identify potential recruitment risks, formulate mitigation strategies, and modify plans based on study performance.

• Act as the primary subject matter expert for patient recruitment and engagement during client-facing interactions.

• Assist in proposals, bid defenses, and strategic planning activities related to recruitment efforts.

• Collaborate with Project Leads, Clinical Leads, CRAs, study teams, and operational stakeholders during study initiation and enrollment.

• Oversee all recruitment-related study activities, timelines, strategies, approvals, reporting updates, and training.

• Maintain oversight of site-specific recruitment commitments, strategies, and progress tracking.

• Review data on pre-screening, screening, screen failure, and recruitment rates to inform strategic decisions.

• Coordinate recruitment tactics and materials across global regions while adhering to country-specific requirements.

• Develop and implement site engagement initiatives and strategies specific to each country.

• Lead the creation, review, approval, translation, production, and distribution of patient-facing recruitment materials.

• Oversee Central Recruitment campaigns across participating sites effectively.

• Ensure the quality and timeliness of deliverables in collaboration with customer teams.

• Monitor enrollment metrics and recruitment performance continuously.

• Analyze recruitment data to uncover trends, risks, and optimization opportunities.

• Create dashboards, reports, and presentations for clients and internal stakeholders at the executive level.

• Track recruitment and diversity metrics throughout the execution of the study.

• Manage third-party recruitment vendors and service providers efficiently.

• Oversee vendor performance and the quality of deliverables.

• Collaborate with Finance on recruitment budgets, invoices, out-of-scope activities, and contract modifications.

• Take responsibility for financial forecasting for assigned projects.

• Work with Population Science and internal stakeholders on diversity objectives.

• Ensure the implementation and monitoring of diversity plans throughout the enrollment period.

• Advocate for patient-centric recruitment strategies that enhance engagement and retention.

• Ensure that recruitment activities comply with regulations, SOPs, study protocols, and patient privacy requirements.

• Maintain adherence to study tools, systems, documentation, and quality standards.

⛳️ Requirements

• Bachelor's degree or equivalent, along with relevant formal academic or vocational qualifications.

• Prior experience in patient recruitment within clinical trials, including study management operations and the creation of global strategies, typically 5+ years of experience.

• Expertise in designing and executing global patient recruitment campaigns.

• Demonstrated experience in client-facing roles with pharmaceutical, biotechnology, or CRO sponsors.

• Experience managing vendors, budgets, and cross-functional project teams.

• Strong understanding of clinical trial operations and enrollment strategies.

• Experience in presenting recruitment strategies and performance metrics to executive-level stakeholders.

• Knowledge of the development and localization of recruitment materials.

• Familiarity with the strategic development and implementation of recruitment campaigns.

• Experience in collaboration with internal clinical operations and clinical management teams.

• Experience supporting diverse patient recruitment initiatives.

• Strong leadership and project management skills.

• Excellent client relationship management and stakeholder engagement abilities.

• Advanced analytical skills and proficiency in data interpretation.

• Experience in developing recruitment reports, dashboards, and executive-level presentations.

• Strong organizational and prioritization capabilities.

• Excellent written and verbal communication skills.

• Ability to manage multiple global studies concurrently.

• Strong critical thinking, decision-making, and risk management skills.

• Knowledge of healthcare regulations, patient privacy requirements, and ethical recruitment practices.

• Proficiency in project management tools and Microsoft Office applications.

• Ability to work effectively within a global matrix organization.

• Ability to communicate, comprehend, and convey information and ideas to diverse groups of individuals.

• Ability to maintain an upright and stationary position during typical working hours.

• Ability to use and learn standard office equipment and technology.

• Ability to perform successfully under pressure while prioritizing and managing multiple projects or activities.

• May require occasional travel (0–20%).

• Must be legally authorized to work in the United States without the need for sponsorship.

• Must be able to pass a comprehensive background check, which includes drug screening.

🏝️ Benefits

• Variable annual bonus based on company, team, and/or individual performance results.

• National medical and dental plans.

• National vision plan.

• Health incentive programs.

• Employee assistance and family support programs.

• Commuter benefits.

• Tuition reimbursement.

• At least 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).

• Accident and life insurance coverage.

• Short- and long-term disability benefits.

• Competitive 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) allowing the purchase of company stock at a discount.

• Home-based work arrangement available.

• Relocation assistance is not provided.