Senior Partner Success Manager

This is a fully remote position, open to applicants in United States, +2 more states.

📋 Description

• Take full ownership of partner relationships as the dedicated account manager and primary point of contact for active reseller partners.

• Oversee commercial, technical, and executive relationships across a diverse portfolio of reseller partners.

• Achieve a year-over-year net-new revenue growth target while driving revenue expansion among partners.

• Develop, evaluate, and advance partner pipelines; inspect deals, eliminate obstacles, and uphold forecast accountability.

• Provide partner sales onboarding and continuous enablement for Trulioo's KYC, KYB, and AML solutions.

• Collaborate with partner representatives in front of prospects and clients to promote and finalize deals.

• Discover and pursue upsell opportunities within partners’ existing customer bases.

• Conduct recurring and executive quarterly business reviews and business assessments.

• Collaborate with Technical Account Management to ensure API integrations are current, functioning well, and aligned with Trulioo capabilities.

• Identify new use cases, product applications, and avenues for expansion within each partner.

• Advocate for partner requirements and market insights to the Product, Marketing, and GTM teams.

• Utilize AI and emerging technologies to enhance productivity, decision-making, and operational processes.

⛳️ Requirements

• A minimum of 7 years of experience in partner success, channel account management, strategic account management, or partner/channel sales.

• Ideally, experience within fintech, SaaS, identity, fraud, or compliance solutions.

• Proven success in growing a partner or account portfolio and meeting revenue growth or expansion objectives.

• Hands-on experience in pipeline development and review, co-selling, sales enablement/training, quarterly business reviews (QBRs), and upselling to existing customers.

• Experience managing technical, API-driven products.

• Ability to collaborate with technical teams and facilitate communication between commercial and technical stakeholders.

• Strong consultative relationship-building abilities at both practitioner and executive levels.

• Exceptional communication and presentation skills.

• Skills in cross-functional collaboration.

• Proficient in using CRM and partner/customer management tools, including Salesforce and PRM platforms.

• Capability to work independently in a remote, fast-paced environment across North American time zones.

• A bachelor's degree or equivalent practical experience is a plus, but not mandatory.

• Legal eligibility to work in Canada or the United States.

🏝️ Benefits

• Health coverage.

• Dental coverage.

• Vision coverage.

• Retirement plans with company match.

• Paid time off.

• Parental leave.

• Annual education & training stipend equivalent to $1,000 in local currency.

• Flexible hybrid working environment.

• Weekly lunches.

• Quality coffee.

• Regular social events.

• Parent rooms at many locations.

• On-site gyms at many locations.

• Comfortable lounges at many locations.

• Adaptable workstations.

• Wellness workshops and events.

• Complimentary Headspace subscription.

• Employee Resource Groups.