Senior Partner Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage the complete partner relationship for a portfolio of active reseller partners.

• Act as the primary account manager and sole point of contact for partners’ commercial, technical, and executive teams.

• Carry a year-over-year revenue growth target for new net revenue across the portfolio.

• Develop, assess, and advance partner pipelines; conduct pipeline reviews, eliminate obstacles, and uphold forecast accountability.

• Provide partner sales onboarding and continuous enablement for KYC, KYB, and AML solutions.

• Collaborate with partner representatives to promote Trulioo, advance opportunities, and finalize deals.

• Recognize and drive upsell opportunities for existing clients of partners.

• Lead regular executive QBRs and business reviews.

• Collaborate with Technical Account Management to ensure robust, up-to-date API integrations and address technical issues.

• Analyze partner businesses to uncover new use cases, product alignments, and paths for expansion.

• Advocate for partner requirements and market insights to Product, Marketing, and GTM teams.

• Implement AI-driven best practices for partner-success workflows, account planning, content creation, and knowledge sharing.

⛳️ Requirements

• A minimum of 7 years in partner success, channel account management, strategic account management, or partner/channel sales.

• Ideally, experience in fintech, SaaS, or identity/fraud/compliance solutions.

• Proven history of growing a portfolio of partners or accounts while achieving revenue growth or expansion goals.

• Practical experience in pipeline building and reviews, co-selling, sales enablement/training, QBRs, and upselling to an existing client base.

• Experience in managing relationships with technical, API-focused products.

• Ability to work collaboratively with technical teams and bridge the gap between commercial and technical stakeholders.

• Strong consultative relationship-building abilities.

• Excellent skills in communication, presentation, and cross-functional collaboration.

• Proficiency in CRM and partner/customer management platforms, such as Salesforce and PRM systems.

• Ability to work independently in a remote, fast-paced environment across North American time zones.

• Bachelor's degree or equivalent practical experience is a plus.

🏝️ Benefits

• Health, dental, and vision insurance.

• Retirement plans with company matching.

• Paid time off.

• Parental leave.

• Annual education & training stipend valued at $1,000 in local currency.

• Flexible hybrid working environment.

• Weekly lunches.

• High-quality coffee.

• Regular social events.

• Parent rooms available at several locations.

• On-site gyms at various locations.

• Comfortable lounge areas.

• Adaptable workstations.

• Wellness workshops and events.

• Complimentary Headspace subscription.

• Employee Resource Groups.