Senior Partner Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Serve as the dedicated account manager and primary point of contact for active reseller partners, overseeing the partner relationship from start to finish.

• Manage a diverse portfolio of partners, handling commercial, technical, and executive relationships.

• Carry and meet a year-over-year target for net-new revenue growth.

• Develop, assess, and advance the Trulioo partner pipeline; evaluate deals, eliminate obstacles, and uphold forecast accountability.

• Provide partner sales onboarding and continuous enablement for KYC, KYB, and AML solutions.

• Collaborate with partner representatives to position Trulioo, progress opportunities, and finalize deals.

• Identify and pursue upsell opportunities for existing clients of partners.

• Facilitate QBRs and regular executive business reviews.

• Collaborate with Technical Account Management to ensure robust and up-to-date API integrations while resolving any technical issues.

• Map out partner businesses to uncover new use cases, product alignments, and pathways for expansion.

• Advocate for partner needs and market insights internally to Product, Marketing, and GTM teams.

• Utilize AI and cutting-edge technologies to enhance productivity, decision-making, and workflow processes.

⛳️ Requirements

• Over 7 years of experience in partner success, channel account management, strategic account management, or partner/channel sales.

• Ideally experienced within fintech, SaaS, identity, fraud, or compliance solutions.

• Proven track record of growing partner or account portfolios and achieving revenue growth or expansion goals.

• Practical experience with pipeline development and review, co-selling, sales enablement/training, QBRs, and upselling to an existing clientele.

• Familiarity with managing technical, API-driven products and collaborating with technical teams.

• Capable of bridging the gap between commercial and technical stakeholders.

• Strong consultative skills for relationship building with both practitioners and executives.

• Exceptional communication, presentation, and cross-functional collaboration abilities.

• Proficient with CRM and partner/customer management tools, such as Salesforce and PRM platforms.

• Ability to work independently in a remote, fast-paced environment across North American time zones.

• Direct experience with identity verification, fraud prevention, KYC/KYB/AML, or regulatory compliance solutions is a plus.

• Understanding of identity orchestration, risk decisioning, or onboarding platforms is desirable.

• Experience managing retention and expansion targets is a plus.

• Established network within fintech, banking, or digital commerce is advantageous.

• A Bachelor's degree or equivalent practical experience is preferred.

• Must be legally authorized to work in Canada or the USA.

🏝️ Benefits

• Health coverage

• Dental coverage

• Vision coverage

• Retirement plans with company matching

• Paid time off

• Parental leave

• Annual education & training stipend equivalent to $1,000 in local currency

• Flexible hybrid working environment

• Weekly lunches

• Quality coffee

• Regular social events

• Parent rooms available at many locations

• On-site gyms at various locations

• Comfortable lounges at multiple locations

• Adaptable workstations

• Wellness workshops and events

• Complimentary Headspace subscription

• Employee Resource Groups

• An inclusive, collaborative, and people-first workplace