Senior Partner Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a strategic consultant and passionate advocate for Clasp’s employer partners.

• Manage a portfolio of partners to generate enthusiasm, enhance alignment, and promote sustainable growth.

• Execute dynamic partner engagements utilizing storytelling, visuals, and real-life impact examples.

• Inquire about long-term objectives, hiring strategies, and industry changes to discover expansion possibilities.

• Stay well-versed in Clasp’s creative initiatives, talent fulfillment roadmap, and performance metrics.

• Collaborate with Sales and Implementation to facilitate smooth launches from pre-sale to steady state.

• Assist partners with onboarding, scoping, and converting requirements into actionable plans.

• Provide training and change management support to encourage adoption and lasting impact.

• Evaluate partner metrics and feedback to pinpoint risks and opportunities.

• Present materials crafted by internal teams with authority and context.

• Function as a subject matter expert and reliable advisor.

• Conduct impactful business reviews and regular check-ins to boost partner satisfaction and amplify Clasp’s value.

• Work in conjunction with Sales, Implementation, Product, Marketing, and Talent Fulfillment.

⛳️ Requirements

• Experience in account management, customer success, management consulting, or a similar client/customer-facing role.

• Demonstrated problem-solving and analytical abilities to identify partner challenges and risks, and design effective solutions.

• Strong relationship-building and communication skills to cultivate trust, understanding, and alignment across diverse groups.

• Excellent communication skills with the capability to think strategically while executing tactically.

• Collaborative attitude with experience working across various departments to create cohesive strategies and implement cross-functional initiatives.

• Ability to adapt and thrive in a fast-paced, evolving high-growth environment.

• Availability for remote work in the ET or CT time zones.

• Willingness to travel as needed.

• Candidates requiring current or future visa sponsorship are not eligible for this position.

• Preferred: familiarity with education benefits, workforce development, or upskilling programs.

• Preferred: experience collaborating with human resources and/or talent acquisition stakeholders.

• Preferred: understanding of the healthcare sector.

🏝️ Benefits

• Competitive cash and equity compensation.

• Health benefits (medical, dental, & vision).

• 401k plan.

• Commuter benefits.

• Flexible PTO policy.

• Opportunities for growth and performance in a fast-paced environment alongside an exceptional team.