Senior Partner Solutions Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Create and implement comprehensive enablement strategies to inform partner Solutions Architects and Sales Engineers about the Talkdesk value proposition, product architecture, competitive advantages, and future roadmap.

• Assist in the establishment of Partner Competency Centers by providing coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution.

• Cultivate and sustain extensive domain knowledge of the regional Partner landscape, understanding their current go-to-market (GTM) strategies, areas of concentration, and pinpointing new expansion opportunities.

• Offer technical expertise related to Agentic AI solutions within the contact center, which includes prompt engineering, RAG implementations, tools integration, and best practices for guardrails.

• Deliver technical oversight, guidance, and direct support to Partner sales teams in comprehending complex customer business and technical requirements, use cases, and solution design.

• Facilitate advanced technical discussions, perform engaging demonstrations of the Talkdesk platform, and explain the simplicity of integration within an enterprise ecosystem.

• Acquire a profound understanding of the enterprise ecosystem, including integration prerequisites with CRM systems (such as Salesforce and Microsoft Dynamics), WFM, Knowledge Management, and UCaaS vendors.

• Serve as a vital communication link to Talkdesk Product Management and Engineering teams, conveying Partner and customer needs, market trends, and requests for product enhancements.

• Represent Talkdesk as a technical expert at regional Partner summits, technical events, webinars, and conferences.

• Willingness to travel approximately 35-70% of the time across Australia, New Zealand, Singapore, and other ASEAN countries as necessary.

⛳️ Requirements

• Over 10 years of experience as a Partner Solutions Engineer or Pre-Sales Engineer within the CCaaS/CXA sector.

• Professional fluency in English is mandatory. Proficiency in other regional languages (such as Filipino) is highly desirable.

• Exceptional communication, presentation, and whiteboard session abilities, with a capacity to lead advanced technical discussions and deliver persuasive platform demonstrations for enterprise customers and Partners.

• Substantial experience collaborating with Service Providers, Regional Systems Integrators, National Partners, and VARs, along with a demonstrated understanding of a partner-centric GTM strategy in the APAC markets.

• Proven capability to lead and manage complex technical engagements and act as a subject matter expert without direct people management responsibilities.

• Familiarity with at least one Unified Communication protocol (e.g., SIP, WebRTC, RTP) and knowledge of Call/Message processing Proxies and Session Border Controllers.

• Practical experience or strong familiarity with modern Agentic AI technologies, including the application of LLMs for Contact Center and Customer Experience Automation use cases.

• Bachelor's degree in Engineering, Computer Science, MIS, or a comparable combination of education and relevant experience.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options