Senior Partner Delivery Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage a portfolio of key Parloa partners, enhancing partner maturity and ensuring successful customer delivery outcomes.

• Establish trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders.

• Serve as a strategic advisor to partners for developing and scaling their Parloa services practice, covering delivery methodologies, organizational structure, certifications, and go-to-market strategies.

• Guide partners through intricate enterprise AI and CX transformation initiatives, ensuring high-quality execution and tangible business impact.

• Collaborate with Account Executives and Partner Managers to support strategic deals, validate delivery strategies, and synchronize implementation plans.

• Oversee partner-led customer implementations, proactively pinpointing risks, managing escalations, and driving successful project results.

• Foster operational rigor across partner engagements, including governance frameworks, success metrics, delivery reviews, and executive business evaluations.

• Ensure close collaboration between partners and internal Parloa teams, including Customer Success, Professional Services, Product, and Solution Engineering.

• Advocate for partners internally while ensuring accountability for delivery quality, certifications, customer outcomes, and operational standards.

• Identify opportunities to broaden successful partner initiatives across different regions, business units, and enterprise accounts.

• Contribute to the advancement of Parloa’s Partner Success function by assisting in the creation of scalable programs, processes, playbooks, and operational frameworks.

• Stay informed about Parloa’s platform capabilities, AI innovations, and enterprise CX transformation trends to effectively guide partners.

• Represent Parloa’s leadership in agentic AI and enterprise customer experience transformation during partner and customer interactions.

⛳️ Requirements

• Over 6 years of experience in enterprise SaaS, consulting, partner management, customer success, or professional services roles.

• Experience collaborating with global systems integrators, consulting firms, or implementation partners, with a proven history of achieving measurable customer outcomes through these partnerships.

• Knowledge of enterprise delivery models, implementation methodologies (SAFe Agile, waterfall, etc.), project governance, and service organizations.

• Possess a strong executive presence and the ability to communicate confidently with partner leadership, customer executives, and technical teams.

• Comfortable navigating cross-functional environments, influencing without direct authority, and aligning both internal and external stakeholders around common objectives.

• Bring operational rigor, a strong sense of ownership, and meticulous attention to detail while balancing strategic relationship management with hands-on execution in fast-paced, ambiguous settings.

• Familiarity with AI, automation, cloud, or enterprise technology ecosystems and the ability to translate technical capabilities into measurable business value.

• Fluency in both German and English is required.

🏝️ Benefits

• Parloa is dedicated to maintaining the highest data protection standards for our clients' and employees' information.

• We offer equal opportunities to all qualified applicants, regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics.