Senior Operations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver advanced technical and operational assistance to enterprise clients concerning product-related challenges within hybrid Windows, Linux, and Kubernetes environments.

• Conduct thorough root-cause analyses on intricate, multi-tier system defects.

• Address customer inquiries through both email and phone communications.

• Facilitate online troubleshooting and investigative sessions within customer production environments.

• Gather and document problem specifics, logs, and diagnostic data from legacy systems and Kubernetes telemetry.

• Replicate customer-reported issues in controlled testing environments.

• Create custom utilities, workarounds, and solutions to resolve critical problems and enhance product functionality.

• Apply defect fixes and ensure their validation through automated testing suites prior to release.

• Design, construct, and maintain CI/CD pipelines utilizing Jenkins, GitLab CI, or Azure DevOps.

• Deploy, configure, and manage containerized workloads on AWS EKS, including Helm charts, namespaces, autoscaling, and rolling deployments.

• Oversee and maintain Windows Server and Linux infrastructure through patching, hardening, and performance optimization.

• Assist in migrating applicable workloads to Kubernetes.

• Monitor production health, performance, and capacity using AWS CloudWatch, Prometheus/Grafana, or Datadog.

• Proactively identify and rectify system anomalies.

• Support Product and Development teams with performance analysis, functional testing, release validation, and automated regression testing.

• Collaborate with Product Implementation and Development teams to resolve complex issues and facilitate smooth product delivery.

• Work collaboratively with distributed Product Operations staff in a virtual environment.

• Provide mentorship and technical guidance on Windows/Linux administration, containerization, automation, and deployment pipelines.

• Ensure a consistent, responsive, and technically proficient customer experience.

• Fulfill annual performance review or goal-setting duties and complete assigned special projects.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.

• 5 years of experience in reading and writing relational database queries using T-SQL or ANSI-SQL.

• 5 years of practical experience in developing or supporting applications with one or more of the following: COM, VB, Jscript, Java, Perl, C#, or VB.Net.

• 5 years of experience with EDI and EDI systems.

• Knowledge of HIPAA and Enrollment Management within the Healthcare sector.

• 5 years of experience working with HTML/XML.

• 5 years of experience involving code, including debugging and analyzing defects within code.

• Minimum of 2 years of hands-on experience with Kubernetes and AWS.

• Ability to analyze complex issues, interpret data, and make informed decisions.

• Strong attention to detail and precision in task execution.

• Proficiency in identifying problems, evaluating options, and implementing effective solutions.

• Capacity to swiftly learn new technologies, processes, and tools.

• Ability to clearly convey and understand technical concepts.

• Capability to perform under pressure and manage multiple priorities effectively.

• Must have a designated, secure workspace.

• Must ensure access to high-speed internet connectivity and maintain an office setup.

• Ability to perform repetitive motions involving the wrists, hands, and/or fingers.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Disability insurance.

• Life insurance coverage.

• 401(k) savings plans.

• Paid family leave.

• 9 paid holidays annually.

• 17-27 days of Paid Time Off (PTO) each year, depending on specific level and tenure.

• Dedicated, secure workspace.

• High-speed internet access and office setup maintenance.