Senior Operations Business Partner – AMER Expansion

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Collaborate with AMER Expansion Sales leadership to gain insights into business performance and operational challenges.

• Link field requirements and business context to the larger Revenue Operations organization.

• Evaluate sales processes, execution shortcomings, and field-level friction points.

• Identify operational issues, formulate perspectives, and facilitate solutions or escalations.

• Recognize trends across field discussions, business performance, and stakeholder feedback.

• Transform unclear problems into distinct, solvable questions and foster stakeholder alignment.

• Manage operational issues until resolution in collaboration with Revenue Operations, Marketing, Customer Success, IT, and Finance.

• Establish and oversee operational rhythms such as status reviews, issue tracking, escalation loops, and channels for field feedback.

• Create business cases, solicit input, and provide recommendations for field modifications.

• Prioritize field requests based on their business impact and overall enterprise priorities.

• Incorporate AMER field insights into annual planning, segmentation, coverage model adjustments, and policy formulation.

• Distill field patterns for broader Global Expansion initiatives and priorities.

• Compile operational context and insights for leadership presentations.

⛳️ Requirements

• Over 7 years of experience in Revenue Operations, Sales Operations, Business Operations, or a similar business partner role, ideally within an enterprise technology organization.

• Proven experience collaborating with Sales leaders in a direct, field-facing role.

• Familiarity with expansion sales or other intricate sales processes.

• Strong problem-solving skills, including the ability to identify operational friction, determine root causes, and drive cross-functional resolutions.

• Expertise in Salesforce and other sales and operational tools.

• Comfortable utilizing data to assess business performance and pinpoint areas requiring further investigation.

• Capable of working across various functions without direct authority, including Strategy & Operations, Marketing, Customer Success, and Finance.

• Excellent communication skills to translate operational complexities into clear insights and actionable recommendations.

• Must be able to work in one of the specified AMER locations.

🏝️ Benefits

• Flexibility in work arrangements to accommodate employee preferences wherever feasible.

• Most positions are hybrid or remote, unless stated otherwise.

• Commitment to equal opportunity employment and fostering an inclusive culture.