Head of Business Operations

This is a fully remote position, open to applicants in Germany, +5 more countries.

📋 Description

• Assume responsibility for operations previously led by the founder and establish systems that facilitate company expansion.

• Take charge of and enhance the operations function.

• Collaborate closely with the co-founder during the transition and subsequently manage the function autonomously.

• Report directly to the Managing Director.

• Oversee the operations roadmap encompassing Sales, Growth, Content, and Events.

• Comprehend team requirements, prioritize based on business impact, question requests, and clarify trade-offs.

• Manage the current revenue operations and systems engineering specialists.

• Recruit and cultivate additional capacity in content/design and growth operations.

• Prototype, write code, integrate systems, and create automations.

• Provide guidance to the team while empowering ownership of deliverables.

• Set clear standards for ownership, documentation, reliability, access, and maintenance of essential workflows.

• Promote the adoption of solutions within business teams and assess the improvements in delivery, valuable information, and time savings.

• Establish priorities, take charge of crucial systems, and implement noticeable enhancements.

• Minimize manual interventions while enhancing operational insights, allowing founders to disengage from daily operations.

⛳️ Requirements

• Strong communication skills and structured problem-solving abilities.

• Capacity to understand internal customer requirements, challenge assumptions, and articulate recommendations clearly.

• Experience with coding, APIs, automation, or AI tools to address real-world issues.

• Ability to articulate what was developed, the rationale behind the approach taken, and the resultant outcomes.

• Commercial acumen linking operational enhancements to revenue, delivery quality, cost, or capacity.

• Skill in making progress without a complete brief and perseverance during challenging implementations.

• Proficiency in prioritizing tasks, providing constructive feedback, and holding a small team accountable.

• Quick adaptability to learn new tools and business domains.

• Prior experience managing processes in a startup is advantageous.

• Consulting or similar client-facing experience would be beneficial.

• No specific CRM certification or particular tool stack is required.

🏝️ Benefits

• Opportunity to become a part of the company's leadership team.

• Direct collaboration with top management.

• Authority to influence a significant aspect of a growing business.

• Inherit and lead a genuine, expanding team.

• Transition from addressing individual challenges to overseeing the entire operations function.