Business Operations Manager, Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the SVP of Partnerships on planning, reporting, budgeting, and communication efforts, which include executive dashboards and business reviews.

• Take ownership of reporting and analytics related to partner-sourced and partner-influenced revenue.

• Develop dashboards and key performance indicators that encompass pipeline, conversion rates, and partner performance metrics.

• Oversee the quote-to-cash workflow for partner transactions in collaboration with Sales Operations and Finance teams.

• Create and manage processes for partner-influenced renewals and expansions.

• Contribute to the design and enhancement of the partner program.

• Construct, test, and implement solutions in Salesforce, Outreach, Marketo, Workato, and PRM tools.

• Manage the operational aspects of partner participation in the annual user conference and other key events.

• Administer sponsorship packages, pricing structures, and partner communications.

• Collaborate with go-to-market teams to pinpoint opportunities, develop a strategic roadmap, and standardize operational processes.

• Provide mentorship to junior BizOps team members.

⛳️ Requirements

• 4-5+ years of experience in revenue operations, business operations, partner operations, management consulting, or a related discipline.

• Extensive experience with Salesforce, particularly in process and dashboard development.

• Practical experience with PRM tools is advantageous.

• Strong understanding of quote-to-cash processes and SaaS revenue models.

• Proficient with data analysis and metrics related to sales and marketing.

• Experience in scaling go-to-market operations and implementing processes and policies in a growing organization.

• Proven capability in utilizing AI tools and technologies to enhance workflows, improve decision-making, or drive innovation.

• Ability to articulate complex workflows to both technical and non-technical team members.

• Owner’s mindset: inquisitive, proactive, and capable of independently resolving challenges.

🏝️ Benefits

• A wide range of medical, dental, and vision insurance plans.

• Fully company-paid HDHP plan for employees.

• Annual performance bonuses.

• Equity options available.

• 401(k) or RRSP options (for Canadian employees), with company matching for all team members.

• Flexible Time Off policy.

• Paid holidays throughout the year.

• Comprehensive parental leave program.

• Wellness stipends provided.

• Support for mental health initiatives.

• One-on-one nutrition coaching available.

• Opportunities for continuous learning through 8am.edu.

• Leadership development programs offered.

• Funding for professional development.

• Focused talent development tailored to individual needs.

• Charitable matching gift program available.

• Paid time off to engage in volunteer service.

• Company-sponsored volunteer events, both locally and virtually.

• Team-building events offered in both virtual and in-person formats.

• Quarterly recognition awards through the Rise & Shine Award of Excellence Program.

• Peer-to-peer appreciation platform for recognizing colleagues.