Senior Operation Manager, Squad Lead – German

This is a fully remote position, open to applicants in Slovakia.

📋 Description

• Lead a team of around 13 members.

• Take full responsibility for service management, operational excellence, quality governance, and ongoing improvement initiatives within the service sector.

• Oversee Change Management, Patch & Release Management, and Capacity Management operations.

• Integrate people leadership, customer interaction, strategic planning, and operational execution.

• Serve as the main point of contact for customers and stakeholders.

• Ensure high service quality and promote performance enhancements.

• Identify opportunities for optimization.

• Contribute to the long-term development of the operational service framework.

⛳️ Requirements

• Several years of experience in IT Operations, Managed Services, or Service Delivery.

• Demonstrated leadership experience managing operational teams of approximately 10–15 employees.

• Strong understanding of Change Management, Patch & Release Management, Capacity Management, and ITIL-based processes.

• Experience in roles that involve customer interaction and stakeholder management.

• Proven success in service improvement, operational excellence, and process optimization.

• Familiarity with KPI management, SLA governance, and service reporting.

• Strong analytical, communication, and problem-solving abilities.

• German: C1 or higher (mandatory).

• English: B2 or higher.

🏝️ Benefits

• Over 25 diverse benefits encompassing financial incentives, learning and development, health and sports, family and work-life balance, among others.

• Variable compensation and additional financial benefits.

• Possibility of remote work within Slovakia.

• Support for work-life balance.

• Opportunities for career advancement.

• Support for physical and mental well-being.

• Flexibility to balance work, career progression, personal life, and individual lifestyle.