Senior Onboarding Customer Success Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Guide customers throughout their journey with Ping Identity.

• Ensure effective deployment and realization of customer benefits.

• Oversee deployment strategies for a diverse range of customers.

• Plan, coordinate, and manage all stages of the deployment lifecycle to guarantee timely delivery.

• Handle project objectives, issues, risks, decisions, and action items.

• Collaborate with sales, product, support, customer stakeholders, and internal teams.

• Work alongside senior leadership, cloud service consultants, product management, engineering, and other project resources.

• Challenge, advise, and guide teams while managing client expectations.

• Assess project objectives, develop plans, and drive project teams, customer stakeholders/SMEs, and third-party participants to meet goals.

• Transition customers from pre-sales through post-deployment support and onward to the Customer Success Manager.

⛳️ Requirements

• Extensive experience in leading the delivery of enterprise-level customer deployment projects.

• Management of technical projects involving both customer and vendor team members and stakeholders.

• Comprehension of the value proposition of Ping Identity.

• Capability to present to C-level executives (CIO, CEO, CTO, CISO, etc.) and technical subject matter experts.

• Understanding of technology principles and services, including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology.

• Familiarity with project management best practices for large, complex initiatives, including enterprise cloud migration or cloud deployment projects.

• Ability to lead individuals, teams, or multiple groups.

• Exceptional written and verbal communication skills.

• Planning and overseeing the preparation and distribution of project communications.

• ‘Player Coach’ mentality.

• Strong people management skills, including the ability to influence, negotiate, and drive results.

• Proven ability to manage competing priorities and escalations under pressure.

• Willingness to travel to client locations as necessary (less than 25% travel).

🏝️ Benefits

• Flexible, collaborative work environment.

• Employee Resource Groups.

• Regular company and team bonding events.

• Competitive benefits and perks.

• Global volunteering and community initiatives.

• Generous PTO & Holiday Schedule.

• Parental Leave.

• Progressive Healthcare Options.

• Retirement Programs.

• Opportunity for Education Reimbursement.

• Commuter Offset (Specific locations).