Senior Network Engineer – NetOps

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver Tier 3 technical support for enterprise SD-WAN and related network infrastructure.

• Act as a senior escalation resource for issues that remain unresolved by Tier 1/Tier 2 support.

• Diagnose intricate routing, switching, SD-WAN, WAN connectivity, VPN, firewall, and network-performance challenges.

• Provide support for Cisco routers, switches, SD-WAN controllers, and other enterprise network components.

• Conduct root-cause analysis and devise corrective measures for recurring or systemic problems.

• Aid in the installation, activation, validation, and transition to operations for newly deployed shore and cutter sites.

• Collaborate with provisioning and integration engineers to address configuration and deployment discrepancies.

• Validate configurations, routing behavior, connectivity, performance, and operational readiness.

• Assist in incident, problem, and change-management activities while maintaining precise technical records.

• Create troubleshooting procedures, knowledge articles, escalation protocols, and lessons learned documentation.

• Provide constructive feedback to architecture and automation teams for engineering and automation enhancements.

• Help with configuration modifications, software updates, patching, STIG remediation, and authorized maintenance tasks.

• Coordinate with Government technical leads, cybersecurity personnel, field technicians, vendors, and contractors during troubleshooting and restoration efforts.

• Support operational metrics, ticket trends, backlog management, and the identification of systemic network vulnerabilities.

• Engage in technical reviews, incident calls, deployment readiness assessments, and post-installation validation processes.

⛳️ Requirements

• Over 8 years of progressively responsible experience in network engineering, including senior-level enterprise network operations or Tier 3 support.

• Strong practical experience with Cisco enterprise routing and switching technologies.

• Proven expertise in troubleshooting complex Layer 2/Layer 3 network issues.

• In-depth knowledge of BGP, OSPF, VLANs, VPNs, QoS, TCP/IP, DNS, DHCP, NAT, and enterprise WAN architectures.

• Experience in supporting extensive, distributed enterprise networks.

• Proficient in performing advanced troubleshooting, packet analysis, root-cause analysis, and technical remediation.

• Ability to interpret network diagrams, configurations, logs, monitoring data, and engineering documentation.

• Familiarity with formal incident, change, configuration, and problem-management processes.

• Strong technical documentation and customer communication capabilities.

• Capacity to work independently while collaborating across multiple engineering and operational teams.

• Active Secret clearance is required.

• Preferred: Experience with Cisco SD-WAN/Viptela.

• Preferred: Familiarity with Cisco Catalyst 8000/8300-series routing platforms and Catalyst switching.

• Preferred: Knowledge of Cisco ISE, Zero Trust Network Access, network segmentation, or microsegmentation.

• Preferred: Experience with Cisco Catalyst Center, ThousandEyes, Splunk, SolarWinds, or similar network-monitoring and observability platforms.

• Preferred: Understanding of network automation using Ansible/Red Hat Ansible Automation Platform, Python, APIs, or similar technologies.

• Preferred: Experience supporting DoD, DHS, or another large federal enterprise environment.

• Preferred: Familiarity with DISA STIGs, cybersecurity compliance, and federal network security requirements.

• Preferred: CCNP Enterprise or equivalent demonstrated technical expertise; CCIE is highly desirable.

• Preferred: Security+ or equivalent DoD 8140/8570-aligned certification.

🏝️ Benefits

• Full-time, contract employment.

• Professional team environment.

• Respectful, valued, and appreciative workplace culture.