Senior Mortgage Claim Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Prepare, review, submit, and manage claims related to mortgage insurance, FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, and other applicable reimbursements until final resolution.

• Ensure that claim submissions adhere to investor, insurer, regulatory, and contractual requirements.

• Monitor claim inventories and follow up to guarantee timely processing and recovery of funds.

• Investigate and resolve issues related to claim deficiencies, denials, curtailments, rescissions, and other exceptions.

• Coordinate reimbursement and recovery efforts concerning foreclosure, bankruptcy, property preservation, title, tax, and other default servicing activities.

• Review claim documentation, servicing records, and loan histories to ensure accuracy and completeness.

• Analyze losses and identify opportunities for enhancing recoveries while minimizing claim-related losses.

• Assist with appeals and escalations concerning claims.

• Identify trends, recurring deficiencies, and opportunities for process improvement.

• Collaborate with internal teams in servicing, bankruptcy, foreclosure, loss mitigation, property preservation, accounting, and investor reporting.

• Work together with attorneys, trustees, vendors, title companies, insurers, and investors to address claim-related issues.

• Act as a subject matter expert on claim requirements, filing procedures, and recovery efforts.

• Coordinate and oversee third-party vendors involved in claims administration and post-foreclosure activities.

• Maintain claim records, system documentation, and supporting files.

• Prepare and distribute reports on recovery, aging, inventory, and management.

• Support audits, investor reviews, and regulatory examinations.

• Perform additional duties and special projects as assigned.

⛳️ Requirements

• Strong attention to detail and dedication to accuracy.

• Excellent analytical, problem-solving, and organizational abilities.

• Capacity to manage various priorities and meet deadlines in a dynamic environment.

• Effective verbal and written communication skills.

• Ability to work independently while also collaborating across teams.

• Good judgment, professionalism, and capacity to handle confidential information.

• Knowledge of mortgage servicing, default servicing, foreclosure, bankruptcy, loss mitigation, and investor reporting.

• Experience with Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, or investor reimbursement claims.

• Familiarity with mortgage servicing systems and claims platforms, including ICE Mortgage Technology LoanSphere Claims and Proven Claims.

• High School Diploma or GED required.

• 3-5 years of experience in mortgage servicing, claims administration, default servicing, foreclosure, bankruptcy, investor reporting, or a related field.

• Intermediate proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and Teams.

• Experience using mortgage servicing platforms and claims management systems.

• Preferred experience with ICE Mortgage Technology and Proven products, including MSP Director, Invoice Management, LoanSphere, LoanSphere Claims, and Proven Claims.

🏝️ Benefits

• Paid Time Off (PTO).

• Medical, Dental & Vision coverage.

• Employee Assistance Program.

• Flexible Spending Account.

• Health Savings Account.

• Paid Holidays.

• Company-paid Life Insurance.

• Matching 401(k) Plan.