Senior Manager – Technical Implementation, Value Realization

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee intricate implementations for enterprise customers.

• Foster customer engagement, demonstrate measurable value, and ensure the long-term health of accounts.

• Comprehend complex customer workflows and their integrations with operations, IT, product teams, and executive stakeholders.

• Manage timelines, risks, milestones, and dependencies related to implementations.

• Take ownership of enterprise customer implementation strategies, onboarding processes, and go-live execution.

• Facilitate technical implementation efforts across both customer and internal teams.

• Monitor workflow adoption, usage metrics, customer health, and risks associated with implementation.

• Document return on investment (ROI) and value realization.

• Provide progress updates to executives that are ready for presentation.

• Collaborate across sales, product, engineering, AI, and customer teams.

• Enhance post-sales process discipline, quality of implementation handoffs, and operational cadence.

• Identify signs of potential expansion and communicate them to commercial teams.

• Transform closed-won commitments into structured implementation strategies.

• Manage multiple enterprise implementations concurrently.

• Lead implementation meetings and drive milestones related to go-live, adoption, risk, and value.

• Recognize and escalate any blockers that arise.

• Convert customer needs into actionable internal plans.

• Capture measurable value, ROI, and customer testimonials.

• Develop implementation playbooks and enhance post-sales execution.

• Act as a senior partner for customers, engaging with business, technical, operational, and executive stakeholders.

• Travel frequently to customer locations for pilots, implementation support, go-live assistance, executive presentations, and relationship cultivation.

⛳️ Requirements

• 6–10 years of experience in technical implementation, enterprise implementation, technical program management, solutions consulting, value realization, strategic account management, or enterprise customer success.

• Proven experience managing complex enterprise customers and engaging with senior stakeholders.

• Familiarity with enterprise SaaS, logistics, supply chain, warehouse operations, retail operations, manufacturing, field operations, or workflow automation.

• Excellent customer-facing communication, project management skills, and follow-through abilities.

• Comfortable with technical products, APIs, integrations, data workflows, and enterprise systems.

• Ability to translate customer needs into clear and actionable execution plans.

• Adaptable to fast-paced startup environments and skilled at creating clarity in ambiguous situations.

• Background in logistics, warehousing, 3PL, manufacturing, retail operations, or supply chain technology.

• Experience with AI, computer vision, automation, or workflow platforms.

• Proficient in developing implementation playbooks and facilitating value-driven customer discussions.

• Strong collaboration experience with technical teams and enterprise customers.

• Familiarity with systems such as WMS, TMS, ERP, NetSuite, AS400, SAP, Oracle, Manhattan, Blue Yonder, or similar platforms.

• Strong executive presence and effective customer-facing communication skills.

• Detail-oriented, structured, and operationally disciplined.

• Capable of fostering accountability among customers and internal teams.

• Technical capability to grasp workflows and integrations.

• Commercial acumen to identify expansion opportunities.

• Proactive in establishing processes where none currently exist.

• Able to engage across various levels including executives, operators, IT, engineering, and sales.

🏝️ Benefits

• Performance-based bonuses linked to the success of implementations, time-to-go-live, customer adoption, value realization, customer health, and identified expansion opportunities.

• Substantial equity grant.

• Competitive medical, dental, and vision insurance packages.

• 401(k) retirement plan.

• Paid time off along with company holidays.

• Flexibility for remote or hybrid work arrangements, contingent on location and business requirements.