Senior Manager, Strategic Operations

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee cross-functional strategic initiatives from initial definition to final execution.

• Propel priorities such as international expansion, key customer programs, corporate crisis management, and organizational planning.

• Spearhead international expansion efforts in Australia, New Zealand, and Japan.

• Develop and manage programs that enhance service and outcomes for priority customer accounts.

• Create a corporate crisis management playbook and assist in preparing for and addressing complex business challenges.

• Support company planning, conduct Quarterly Business Reviews, track objectives, and maintain operating rhythms.

• Generate roadmaps, status reports, risk assessments, and actionable recommendations.

• Facilitate collaboration among teams to address obstacles, align priorities, manage change, and achieve shared goals.

• Leverage AI-driven analysis and workflow automation to produce insights, identify risks and dependencies, and scale program execution.

• Collaborate with senior leaders and teams throughout the organization.

• Report directly to the Director of Strategic Operations.

⛳️ Requirements

• 7–9+ years of experience in strategic operations, business operations, program management, or a related discipline.

• Proven history of executing complex initiatives successfully.

• Experience in leading cross-functional programs and influencing senior or executive stakeholders without direct authority.

• Capability to convert broad objectives into actionable plans, roadmaps, decisions, and measurable results.

• Strong judgment and confidence in navigating ambiguity, resolving dependencies, and constructively challenging assumptions.

• Excellent analytical, communication, and presentation abilities.

• Competence in translating data into clear recommendations and concise status updates.

• Experienced in managing multiple stakeholders and priorities while ensuring accountability from planning through to delivery.

• Background in SaaS, cybersecurity, technology, product operations, or a similarly dynamic environment.

• Familiarity with AI tools or workflow automation to enhance operational efficiency.

• Must possess legal authorization to work in the United States or Canada; no work authorization, relocation assistance, or visa sponsorship/transferring will be provided.

• Candidates selected for the position must complete a background check.

🏝️ Benefits

• Immediate enrollment in 1Password's benefits program, which includes health and dental coverage and a 401(k) (USA) or RRSP (Canada).

• Generous paid time off.

• Equity grant / RSU program available for most employees.

• Incentive programs as applicable.

• Maternity and parental leave top-up programs.

• Competitive health benefits.

• Retirement matching program.

• Complimentary 1Password account.

• Paid volunteer days.

• Peer-to-peer recognition through Bonusly.

• Remote-first work culture.

• Opportunities for travel to in-person engagements, including annual department-wide offsites, team meetings, and customer/industry events.

• Accommodation available upon request during the recruitment process.

• Candidates may responsibly use AI tools during the application process, except during live interviews.