Senior Manager, Solutions Delivery

This is a fully remote position, open to applicants in Connecticut, +17 more states.

📋 Description

• Oversee the daily execution of established and ad hoc engagements and analytical solutions for clients in the pharmaceutical manufacturing sector.

• Manage timelines, deliverables, status updates, and client interactions throughout the engagement.

• Act as the main point of contact for coordinating delivery among both internal and external stakeholders.

• Ensure the execution is of high quality, timely, and within the agreed scope, while meeting quality standards and client expectations.

• Supervise implementation activities across the analytics solutions suite.

• Convert product specifications into outputs and presentations that are ready for client use.

• Facilitate activities from contract signing to delivery and assist in preparing for implementation.

• Monitor engagement performance metrics and proactively identify, escalate, and mitigate delivery risks.

• Maintain and nurture external client relationships throughout the entire engagement lifecycle.

• Assist in driving revenue growth by identifying additional client needs, cross-selling, and exploring expansion opportunities.

• Coordinate contributions from various functions including Analytics, Product, Commercial, Operations, Legal, and Data teams.

• Provide updates regarding progress, risks, and significant milestones.

• Aid strategic initiatives through effective project execution and operational support.

• Recognize opportunities for process improvements and assist in establishing standardized operating procedures, governance processes, and delivery frameworks.

• Develop and sustain project plans, implementation tools, templates, playbooks, and reporting systems.

• Support resource planning and manage workloads across ongoing engagements.

• Participate in initiatives aimed at continuous improvement.

• Function as an individual contributor reporting to the Executive Director of Pharma Data Strategy & Solutions Delivery.

⛳️ Requirements

• 6-8+ years of experience in healthcare analytics, consulting, pharmaceutical services, data delivery, client engagement leadership, or project management.

• Proven experience in managing external client relationships and complex cross-functional projects.

• Bachelor’s Degree in Business Administration, Data Science, Business Analytics, Informatics, or a related field.

• In-depth understanding of the commercial, market access, medical, patient engagement, or analytics needs of pharmaceutical manufacturers.

• Experience in supporting data, analytics, technology, or healthcare solutions.

• Proficient in managing multiple client engagements, deliverables, and timelines concurrently.

• Strong skills in project and engagement management.

• Familiarity with implementing structured delivery methodologies and operational processes.

• Ability to coordinate and influence contributors across Analytics, Product, Commercial, Operations, Legal, and Data functions.

• Excellent interpersonal, communication, and presentation skills.

• Strong analytical skills with meticulous attention to detail.

• Capability to identify risks, monitor performance metrics, and execute corrective actions as needed.

• Proficiency in recognizing and implementing process improvements.

• Understanding of engagement performance metrics and delivery effectiveness.

🏝️ Benefits

• CVS Health bonus, commission or short-term incentive program.

• Award target in the company’s equity award program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Other resources supporting physical, emotional, and financial well-being.