Senior Manager, Service Excellence

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Assist in maintaining operational consistency, standardization, and ongoing enhancement across designated markets.

• Convert regional priorities into actionable strategies that enhance service delivery, productivity, safety, client satisfaction, and financial outcomes.

• Collaborate with Market Center, District, and regional leaders to pinpoint operational challenges and deploy effective solutions.

• Develop operational routines, performance assessment processes, and accountability frameworks.

• Track operational and financial metrics while aiding in action planning.

• Promote the adoption of company systems, processes, and best practices for service excellence.

• Evaluate operational and financial data to uncover opportunities for performance enhancement.

• Implement measurable improvement plans and initiatives focused on continuous enhancement.

• Contribute to operational assessments, business evaluations, and performance improvement strategies.

• Collaborate with Sales and Operations teams on initiatives for client retention and organic growth.

• Mentor and assist operational leaders in execution and effective leadership.

• Support change management related to new initiatives, acquisitions, system implementations, and organizational priorities.

• Work alongside Human Resources, Finance, Sales, Marketing, Supply Chain, Fleet, Safety, and Compliance teams.

• Aid in fleet management, safety standards, compliance obligations, risk mitigation, and operational preparedness.

• Act as a reliable operational advisor for leaders throughout the region.

⛳️ Requirements

• A bachelor's degree is preferred.

• At least 3–5+ years of leadership experience in Food Service, Hospitality, Facilities Management, Direct Store Delivery, Retail, Route Operations, Warehouse Operations, Service Operations, Equipment Maintenance, or related fields.

• 3–5 years of experience in leading operational improvement projects and business performance initiatives.

• Proven experience in utilizing operational and financial metrics to achieve results.

• Strong grasp of productivity, labor management, customer service, safety, and operational performance metrics.

• Established ability to influence leaders and ensure execution across various locations and functions.

• Excellent analytical, communication, and collaboration skills.

• Background in leading change and supporting business transformation initiatives.

• Proficient in Microsoft Office.

• Willingness to travel extensively within assigned regions.

• A valid driver's license is required.

• Candidates must reside within the designated region.

🏝️ Benefits

• Commitment to equal employment opportunities and non-discrimination.

• Opportunities for professional growth and talent development.

• Initiatives aimed at enhancing employee engagement and building leadership capabilities.