Ambulatory Applications Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide direction and oversight for Epic ambulatory and specialty clinical applications throughout their implementation, optimization, upgrades, maintenance, and ongoing support.

• Lead comprehensive Epic initiatives, encompassing planning, design, build, testing, go-live, stabilization, and optimization phases.

• Manage and mentor Epic Application Analysts, clinical analysts, contractors, and various technical resources.

• Collaborate with physicians, clinical operations, patient access, HIM, and other stakeholders to enhance clinical workflows and system design.

• Facilitate alignment and standardization of workflows across complex ambulatory and specialty environments.

• Oversee the integrity of application builds, documentation, testing, validation, system performance, and resolution of configuration issues.

• Manage the scope, schedules, budgets, resources, and vendor relationships for Epic-related projects.

• Support change management processes, upgrades, releases, enhancements, training, and end-user adoption initiatives.

• Ensure that applications and processes comply with HIPAA, CMS, accreditation, security, and other relevant regulatory requirements.

• Set objectives and KPIs for application teams while promoting accountability, technical development, and continuous improvement.

• Collaborate with technical teams to address infrastructure needs, application integrations, and system performance issues.

• Act as a key liaison among IT, clinical leadership, operational stakeholders, vendors, and consultants.

⛳️ Requirements

• Bachelor’s degree in Health, Science, Business, Information Technology, or a related field.

• 5+ years of progressively responsible leadership experience in supporting enterprise clinical applications, with at least 3 years in a managerial role.

• Experience in supporting Epic applications such as EpicCare Ambulatory, Behavioral Health, Healthy Planet/Compass Rose, Bones, Kaleidoscope, and/or OpTime/Anesthesia.

• Epic training or certification in one or more relevant clinical modules.

• Experience within a large Epic-based hospital or integrated delivery network.

• Strong understanding of clinical and healthcare operations, specialty clinic workflows, and provider-facing support.

• Knowledge of Epic architecture and IRIS data structures.

• Exceptional leadership, communication, stakeholder management, decision-making, and problem-solving skills.

• Master’s degree is preferred.

• 7+ years of experience in supporting Epic clinical applications, including 5+ years in a leadership or management role is preferred.

• Active Epic Certification or Accreditation in one or more relevant modules or technical areas is preferred.

• Experience with Epic technical environments, including databases, servers, and Nebula is preferred.

• Proven ability to advise senior leadership on application functionality, efficiency, performance, and strategic initiatives is preferred.

• PMP and/or ITIL Foundation certification is preferred.

🏝️ Benefits

• Direct hire opportunity.

• Occasional travel required.