Senior Manager, Sales Operations – Salesforce

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic and operational support for UBC sales operations

• Oversee and manage the technology stack

• Develop sales processes and training initiatives

• Track leads from initial prospecting to award

• Report on the influence of sales and marketing on the UBC pipeline

• Proactively identify business requirements, analyze data, and offer strategic recommendations

• Construct and maintain scalable data models, dashboards, and analytical tools

• Manage sales analytics, including data sourcing, cleaning, exploration, modeling, and validation

• Recommend technology platforms, data sources, and enhancements to infrastructure

• Create predictive and prescriptive models to forecast trends and optimize sales efforts

• Utilize knowledge graphs to integrate claims, EHR, wholesaler, and additional data sources

• Assess and integrate emerging AI tools into operations

• Convert complex analyses into actionable insights for senior leadership

• Ensure effective lead-generation processes and smooth handoffs among marketing, inside sales, and outside sales

• Align database segmentation and additional contact sourcing with marketing initiatives

• Maintain updated information on the status, health, trends, and results of the sales pipeline

• Support the development of demand-generation information packages for management, operations, sales, and marketing

• Improve lead-generation performance dashboards for weekly, monthly, and quarterly business reviews

• Maintain a comprehensive experience database as a single source of truth for UBC projects and proof points

• Act as a subject-matter expert for the sales and marketing technology stack

• Ensure quality delivery of technology solutions from multiple vendors across various concurrent projects

• Establish standard practices, components, and guidelines for integrated technology platforms

• Facilitate root-cause analysis and drive resolution for demand-generation and sales-operations challenges

• Undertake special projects as assigned

⛳️ Requirements

• Bachelor’s degree in a related field or equivalent work experience

• 5–8 years of relevant experience, or a master's degree and 3–5 years of relevant experience

• Comprehensive understanding and broad application of technical principles, theories, and concepts in the sales and marketing domain

• Expert-level proficiency with customer relationship management (CRM), content management systems (CMS), and marketing automation platforms

• Capability to provide technical solutions to a diverse range of complex issues

• Solutions should be innovative, thorough, practical, and aligned with organizational objectives

• Strong focus on customer service

• Proven ability to anticipate business needs, identify areas for improvement, and advise stakeholders effectively

• Ability to lead discussions at all organization levels and offer strategic guidance

• Familiarity with the clinical research, healthcare, life sciences, or PBM industries

• Experience working within a vendor partner model

• Flexibility to accommodate project deadlines through a varied schedule

• Strong mentoring abilities

• Demonstrated capability to prioritize workload and meet project deadlines

• Willingness to evaluate, recommend, and implement new tools and platforms

• Ability to adapt to a dynamic work environment and make independent decisions

• Proven experience in team collaboration

• Minimal travel (<25%) may be necessary

🏝️ Benefits

• Remote work opportunities

• Competitive salary packages

• Opportunities for career growth and promotion

• 401K plan with company match

• Tuition reimbursement available after 90 days of employment

• Flexible work environment

• Discretionary Paid Time Off (PTO)

• Paid holidays

• Employee assistance programs

• Medical, dental, and vision coverage

• Health Savings Account (HSA)/Flexible Spending Account (FSA)

• Telemedicine services (virtual doctor appointments)

• Wellness programs

• Adoption assistance programs

• Short-term disability coverage available after 90 days of employment

• Long-term disability insurance

• Life insurance options

• Employee discount programs