Senior Manager, Sales Operations – Salesforce

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic and operational assistance for UBC sales operations

• Oversee and manage the technology stack for sales operations

• Create sales processes and conduct training

• Monitor leads from prospecting to award

• Report on the influence of sales and marketing on the UBC pipeline

• Proactively identify business needs, analyze data, and offer strategic guidance along with actionable recommendations

• Construct and sustain scalable data models, dashboards, and analytical tools

• Manage sales analytics, including data sourcing, cleaning, exploration, modeling, and validation

• Formulate recommendations for technology platforms, data sources, and enhancements to infrastructure

• Develop predictive and prescriptive models to forecast trends and optimize sales

• Utilize knowledge graphs to integrate claims, EHR, wholesaler, and other data sources

• Assess and integrate emerging AI tools

• Translate complex analyses into actionable recommendations for senior leadership

• Ensure lead-generation processes and transitions among marketing, inside sales, and outside sales are comprehended and executed

• Align database segmentation and additional contact sourcing with marketing initiatives

• Maintain records on sales pipeline status, health, trends, and results

• Support demand-generation information packages for management, operations, sales, and marketing

• Improve lead-generation performance dashboards for weekly, monthly, and quarterly business reviews

• Maintain an experience database as a single source of truth for UBC projects and proof points

• Act as a subject-matter expert for the sales and marketing technology stack

• Ensure quality delivery of technology solutions from multiple vendors across concurrent projects

• Develop standard practices, components, and guidelines for integrated technology platforms

• Assist in root-cause analysis and resolution of demand-generation and sales-operations challenges

• Engage in special projects as assigned

⛳️ Requirements

• Bachelor's degree in a related field or equivalent work experience

• 5–8 years of relevant experience, or a master's degree with 3–5 years of relevant experience

• Comprehensive understanding and broad application of technical principles, theories, and concepts within the sales and marketing field

• Expert/advanced proficiency in customer relationship management (CRM), content management systems (CMS), and marketing automation platforms

• Capability to provide technical solutions to a diverse range of complex problems

• Familiarity with clinical research, healthcare, life sciences, or PBM industries

• Experience working within a vendor partner model

• Ability to maintain a flexible schedule to meet project deadlines

• Strong mentoring abilities

• Proven track record of prioritizing workload and meeting project deadlines

• Adaptability and a willingness to evaluate, recommend, and implement new tools and platforms

• Ability to thrive in a dynamic work environment and make independent decisions

• Demonstrated experience in team collaboration

• Minimal travel (<25%) may be required

🏝️ Benefits

• Remote opportunities

• Competitive salaries

• Growth opportunities for promotion

• 401K with company match

• Tuition reimbursement (after 90 days of employment)

• Flexible work environment

• Discretionary PTO (Paid Time Off)

• Paid Holidays

• Employee assistance programs

• Medical, Dental, and vision coverage

• HSA/FSA

• Telemedicine (Virtual doctor appointments)

• Wellness program

• Adoption assistance

• Short-term disability (after 90 days of employment)

• Long-term disability

• Life insurance

• Discount programs