Senior Manager, Sales Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Create, implement, and consistently enhance sales operations processes and the governance of Salesforce CRM.

• Maintain data integrity, ensure pipeline visibility, and promote adoption throughout the global Inside Sales organization.

• Formulate and execute a comprehensive global sales enablement strategy for the Inside Sales and MBD teams.

• Direct MBD Inside Sales prospecting, nurturing, and re-engagement outreach initiatives utilizing LinkedIn Sales Navigator, Zymewire, Citeline, and Pitchbook.

• Collaborate with the Marketing team on pre-event, on-site, and post-event planning for corporate events and conferences.

• Evaluate sales performance data through Power BI and Tableau to assist commercial leadership in decision-making.

• Act as the primary contact for all commercial operations and enablement requirements.

• Cultivate relationships with Inside Sales, regional teams, commercial leadership, and marketing departments.

• Design and implement onboarding and continuous training programs.

• Oversee and optimize sales enablement platforms like Highspot and sales engagement automation tools such as Gong Engage.

⛳️ Requirements

• Bachelor’s degree in Business, Life Sciences, Marketing, Communications, or a relevant field.

• A minimum of 6-8 years of experience in sales operations, commercial enablement, or business development within a CRO, life sciences, or similar professional services environment.

• Proven experience in designing and executing sales operations processes and enablement initiatives.

• Expertise in Salesforce CRM, including pipeline management, reporting, and administration.

• Familiarity with sales enablement platforms such as Highspot.

• Knowledge of commercial intelligence platforms including LinkedIn Sales Navigator, Zymewire, Citeline, and Pitchbook.

• Proficiency in MS Office/365, including Excel, PowerPoint, and Teams.

• Strong project management and organizational skills with the capacity to handle multiple priorities concurrently.

• Excellent verbal and written communication skills, including the ability to present to senior stakeholders.

• Preferred: Master’s degree or MBA.

• Preferred: Relevant certifications in sales enablement, CRM administration, or project management (e.g., Salesforce Administrator Certification, PMP).

• Preferred: Familiarity with sales engagement automation tools such as SalesLoft and/or Gong.

• Preferred: Previous people management or team leadership experience.

• Preferred: Understanding of the CRO industry and the landscape of clinical development services.

• Preferred: Experience in planning and managing industry events and conferences within a commercial framework.

🏝️ Benefits

• Health, Vision & Dental Insurance.

• Tuition Reimbursement.

• Vacation/Holiday/Sick Time.

• Flexible Spending & Health Savings Accounts.

• Work/Life Balance.

• 401(k) with Company match.

• Pet Insurance.

• Paid time off.

• Life insurance.

• Additional benefit offerings in line with the terms of applicable plans.

• Some roles may qualify for extra incentives, bonuses, or other compensation programs.