Manager, Sales Operations

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee the management of sales tools, project management, process automation development, system enhancements, and maintenance activities.

• Ensure alignment of sales enablement requirements, including Opportunities, Accounts, and Contacts, with application functionalities.

• Identify and facilitate process improvements.

• Lead projects across both business and IT functional areas while adhering to time, budget, and scope limitations.

• Collaborate with business stakeholders and subject matter experts to define application requirements and design considerations.

• Utilize Nintex, Power Automate, and comparable process automation tools to minimize manual steps and enhance efficiency.

• Analyze and manage data to maintain integrity within sales applications.

• Create executive dashboards, reports, and other operational decision-support tools.

• Conduct and document training sessions.

• Develop communications and job aids for managing process and system changes.

• Address internal and external client requirements through a consultative approach that aligns with corporate goals and values.

• Respond to end-user inquiries and troubleshoot issues from the Sales Support case queue or directly.

• Provide coaching and support to ensure end-user success.

• Facilitate user acceptance testing.

• Manage attendee lists for high-visibility annual events.

• Supervise contractors or other team members related to projects without managing direct reports.

⛳️ Requirements

• 5–7 years of relevant experience.

• At least 4 years of experience in issue analysis, critical thinking, and developing innovative solutions.

• Minimum of 2 years managing moderate to complex business process projects.

• A strong desire to learn new tools, create improved processes, and enhance efficiency.

• Proven ability to deliver high-quality project work and solutions while adhering to scope, schedule, and cost constraints.

• Familiarity with software development methodologies.

• Experience with project management processes and associated tools.

• Outstanding time management skills with the ability to prioritize multiple tasks and meet deadlines.

• Strong consulting, communication, and facilitation abilities.

• Proficient in change management.

• Knowledge of process mapping, process improvement, and root cause analysis.

• Ability to identify, evaluate, and resolve complex business challenges, issues, and risks.

• Skills in facilitating issue resolution and risk mitigation.

• Effective interaction with all levels of management.

• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, Visio, PowerPoint, and SharePoint.

• Competence with web meeting applications.

• A Bachelor's degree is required; equivalent work experience may be accepted.

• Preferred: Experience in Pharmacy Benefit Management (PBM).

• Preferred: Familiarity with SharePoint, Nintex, Power Automate, or similar business process and automation tools.

• Preferred: Experience with Salesforce.com or similar CRM platforms.

• Preferred: Previous experience in Sales, Account Management, or Sales Operations.

• Preferred: Formal training and/or certification in Project Management.

• Preferred: Experience in data analysis and maintaining data integrity.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• Eligibility for CVS Health bonus, commission, or short-term incentive programs in addition to base pay.