Manager, Sales Operations

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Align sales enablement requirements, including Opportunities, Accounts, and Contacts, with application functionalities.

• Identify and implement process enhancements.

• Lead projects across business and IT functional domains while adhering to time, budget, and scope constraints.

• Collaborate with business stakeholders and subject matter experts to establish application specifications and design aspects.

• Utilize Nintex, Power Automate, and other process automation tools to minimize manual interventions and enhance efficiency.

• Analyze and oversee data to maintain integrity within sales applications.

• Create executive dashboards, reports, and various operational decision-support tools.

• Facilitate and/or document training sessions.

• Develop communications and job aids for managing process and system changes.

• Assist internal and external clients through a consultative approach.

• Address end-user requests and resolve issues from the Sales Support case queue or directly.

• Provide coaching and support to empower end-user success.

• Lead user acceptance testing activities.

• Manage attendee lists for prominent annual events.

• Oversee contractors or team members related to projects, without direct report management.

⛳️ Requirements

• 5-7 years of pertinent experience.

• At least 4 years in a role demanding issue analysis, critical thinking, and innovative solution development.

• A minimum of 2 years managing moderate to complex business process projects.

• A genuine enthusiasm for learning new tools, enhancing processes, and driving efficiency.

• Capability to deliver high-quality project outcomes and solutions within defined scope, schedule, and budget.

• Familiarity with software development methodologies.

• Experience with project management frameworks and associated tools.

• Outstanding time management skills with the ability to prioritize multiple tasks and meet deadlines.

• Proven consulting, communication, and facilitation abilities.

• Proficient in change management practices.

• Knowledge of process mapping, process enhancement, and root cause analysis concepts.

• Skillful in identifying, assessing, and resolving complex business challenges, issues, and risks.

• Effective engagement with all management levels.

• High proficiency in Microsoft Office Suite, including Outlook, Excel, Word, Visio, PowerPoint, SharePoint, and web meeting tools.

• Preferred experience in Pharmacy Benefit Management (PBM).

• Experience with SharePoint, Nintex, Power Automate, or similar business process and automation solutions is preferred.

• Preferred experience with Salesforce.com or comparable CRM applications.

• Previous experience in Sales, Account Management, or Sales Operations is preferred.

• Formal training and/or certification in Project Management is preferred.

• Preferred experience in data analysis and data integrity management.

• A Bachelor's degree is required; equivalent work experience may be accepted in lieu of a degree.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to base salary.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, subject to eligibility.