Sales Operations Manager

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Establish and uphold commercial operational rhythms, encompassing pipeline assessments, forecasting processes, account strategy, and performance evaluations.

• Foster accountability and ensure follow-through on essential sales priorities and growth strategies.

• Develop and refine standard practices, management routines, and operational processes that enhance commercial execution.

• Assist in quota allocation, incentive planning, compensation analysis, and annual strategic planning.

• Create dashboards, scorecards, and executive reports to monitor sales performance and commercial objectives.

• Examine pipeline, forecasts, customer data, claims, activities, and performance metrics to pinpoint risks and opportunities.

• Provide actionable recommendations and decision support to commercial leadership.

• Enhance visibility of customer commitments, escalations, claims, and recurring service challenges.

• Promote Salesforce utilization, opportunity management, activity tracking, and data quality standards.

• Increase reporting precision and consistency across commercial teams.

• Collaborate with IT and business stakeholders to improve Salesforce, CPQ, reporting tools, and workflow automation.

• Identify process deficiencies and implement solutions that enhance efficiency, accountability, and customer experience.

• Lead and mentor the Sales Analyst role through coaching, prioritization, and performance management.

• Work collaboratively across Sales, Customer Service, Finance, Operations, Marketing, Product Management, and IT.

• Influence stakeholders and drive actions in settings where direct authority may be limited.

⛳️ Requirements

• Bachelor’s degree in Business, Finance, Analytics, Marketing, or a related field, or equivalent experience.

• Experience in Sales Operations, Commercial Operations, Business Analytics, Revenue Operations, or a similar function.

• Strong analytical and problem-solving skills.

• Experience working with CRM systems, preferably Salesforce.

• Proficient in advanced reporting and dashboard creation.

• Proven ability to influence stakeholders across functions.

• Excellent communication and presentation abilities.

• Preferred: Experience in supporting forecasting, quota planning, incentive compensation, or commercial planning processes.

• Preferred: Familiarity with CPQ platforms, business intelligence tools, and sales performance reporting.

• Preferred: Experience leading process improvement initiatives and driving organizational transformation.

• Preferred: Prior experience in people leadership or analyst development.

🏝️ Benefits

• Health insurance

• Life insurance

• Short-term disability

• Long-term disability

• Paid time off

• Retirement

• Total compensation plan