Lead, Revenue Integrity

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Guide, mentor, and nurture the development of Revenue Integrity Analysts

• Establish clear expectations and promote employee advancement

• Manage team priorities and workflows across Billing, Operations, Collections, and Product Support

• Evaluate team performance, work quality, capacity, and service levels

• Address resource issues and escalate significant risks to departmental leadership

• Oversee the resolution of intricate, high-impact, or cross-functional challenges

• Set quality benchmarks through controls, audits, reconciliations, exception monitoring, root cause analysis, and preventative measures

• Document and disseminate knowledge while prioritizing cross-training initiatives

• Maintain clear, purposeful, and professional communication with team members, business partners, utility partners, and leadership

• Collaborate on changes related to products, programs, processes, policies, and systems, including readiness, testing, implementation, and ongoing support

• Leverage operational trends, quality outcomes, customer impacts, and financial risks to suggest sustainable enhancements

• Foster accountability, sound judgment, collaboration, and a culture of continuous improvement

• Execute other duties and responsibilities as assigned

⛳️ Requirements

• Proven leadership abilities, including setting expectations, coaching and providing feedback, managing performance, resolving conflicts, and developing employees across various career stages

• Extensive knowledge of Billing, Operations, Collections, and Product Support throughout the customer lifecycle

• Strong analytical, critical-thinking, and problem-solving capabilities

• Proficient in organizing team workflows, balancing competing priorities, monitoring capacity, and ensuring reliable execution

• Familiarity with quality controls, audits, reconciliations, exception management, root cause analysis, and sustainable process enhancements

• Exceptional written and verbal communication skills

• Ability to cultivate trust and productive relationships with team members, business partners, utility partners, and leadership

• Demonstrated accountability, integrity, discretion, and follow-through

• Capacity to support strategic priorities while remaining engaged in daily operations, employee development, and issue resolution

• Bachelor’s degree in Business, Finance, Accounting, Analytics, Management, or a related field, and/or equivalent knowledge or experience

• Preferably six or more years of progressively responsible experience in billing, operations, collections, product support, revenue operations, customer account management, or related functions

• Experience in leading or supervising professional staff

• Proven track record of resolving complex cross-functional issues and enhancing operational processes, controls, quality, or customer outcomes

• Experience collaborating with business leaders and cross-functional teams on system, product, program, or process modifications is preferred

• Must be authorized to work in the US on a full-time basis

• Current or future sponsorship is not supported or available

🏝️ Benefits

• Comprehensive medical coverage with free telehealth services

• Dental insurance

• Vision insurance

• Employer contributions to health savings accounts

• Access to Headspace support

• Free mental healthcare visits for employees and their dependents

• Maven family planning assistance

• Paid family and caregiver leave

• Support for fertility, adoption, and surrogacy services

• 401(k) plan with company matching

• Financial wellbeing resources

• Paid time off

• Tuition reimbursement

• Various paid leaves

• Employee hardship fund

• Additional perks