Senior Manager, Revenue Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of enrollment funnel reporting, focusing on eligibility, outreach, and member conversion.

• Create and sustain a cohesive data model that connects B2B customer activities to B2C member outcomes, standardizing funnel stages, metrics, and attribution.

• Detect and address data gaps, system disconnections, and process inefficiencies that hinder enrollment visibility.

• Design dashboards and insights that assist CSMs and leadership in enhancing funnel health, outreach effectiveness, and conversion rates.

• Conduct stakeholder reviews with clear recommendations, decisions, assigned responsibilities, and follow-up actions.

• Collaborate with field teams to develop practical analytics that incorporate frontline insights and promote adoption.

• Work together with Operations, CSM, Marketing, and Engineering to enhance data quality, integrations, and reporting.

• Establish operational rhythms to monitor funnel performance, ensure accountability, and facilitate continuous improvement.

• Lead the Customer Success annual planning process, which includes capacity, territories, quotas, incentives, roadmaps, and targeting.

⛳️ Requirements

• 7+ years of experience in Revenue Operations, Growth Operations, or Analytics within intricate, multi-system environments.

• Proven track record in constructing and optimizing end-to-end funnels (B2B2C, marketplace, healthcare, or lifecycle marketing preferred).

• Demonstrated ability to produce decision-ready analyses punctually and translate complex data into straightforward recommendations for executive audiences.

• Strong judgment in balancing analytical thoroughness with speed, defining scope, and recognizing when insights are actionable.

• Proven success in driving cross-functional alignment and influencing stakeholders independently.

• Exceptional analytical skills (Excel, BI tools; SQL knowledge is a plus) with expertise in funnel metrics, conversion analysis, and operating models.

• Experience collaborating with Customer Success, Sales, or Growth teams to inspire behavioral change and enhance business outcomes.

• Familiarity with healthcare data, eligibility files, or similar data ingestion workflows is preferred.

🏝️ Benefits

• Competitive salary with a generous annual cash bonus.

• Equity grants.

• Employee stock purchasing plan (ESPP).

• Remote-first work-from-home culture.

• Flexible Time Off to support your rest, recharge, and connection with loved ones.

• Generous parental leave.

• Health, dental, and vision insurance (with above-market employer contributions).

• 401k retirement savings plan.

• Lifestyle Spending Account (LSA).

• Mental Health Support Solutions.

• ...and more!