Senior Manager, Quality Audit

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the Quality program for Retirement Plan Operations.

• Supervise a team of Quality professionals and coordinate with vendor resources.

• Propel the strategy and execution of the quality program to enhance operational performance, reduce risk, and improve customer and business outcomes.

• Guide and cultivate talent within the team.

• Conduct intricate audits and reviews at both the participant and plan levels.

• Supervise offshore vendor partners engaged in participant-level audit activities.

• Balance workloads, establish priorities, and ensure that work adheres to performance and documentation standards.

• Recruit, train, provide feedback to, and assess team members.

• Direct complex evaluations and testing to ensure compliance with company protocols, regulatory mandates, Sarbanes-Oxley, ERISA, and essential controls.

• Analyze audit outcomes and operational data to uncover trends, control deficiencies, root causes, and opportunities for enhancement.

• Convey audit findings, associated risks, and recommended actions to business stakeholders.

• Create and sustain quality metrics and scorecards.

• Suggest and execute improvements in processes, procedures, and controls.

• Collaborate with stakeholders on corrective action plans, issue resolution, and monitoring of remediation efforts.

⛳️ Requirements

• Bachelor's degree (4 Year) or equivalent professional experience.

• A minimum of 4 years of audit or quality assurance experience directly related to the responsibilities of this role.

• At least 2 years of managerial, supervisory, and/or demonstrated leadership experience.

• Exceptional organizational abilities with a capacity to prioritize tasks and manage multiple responsibilities while maintaining a strong attention to detail.

• Capability to assess information and data trends, tackle complex problems, employ sound judgment to derive conclusions, and act effectively in situations with limited standardization.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Proven track record in leading quality audit programs, preferably within retirement operations, focusing on enhancing controls, mitigating risks, and boosting operational performance.

• Experience overseeing offshore vendor partnerships, including quality governance, performance management, and alignment with audit standards and business goals.

• Ability to transition a quality organization from decentralized teams to a unified, enterprise-wide model.

🏝️ Benefits

• Clearly defined career paths and job levels.

• Opportunities for leadership development and virtual training.

• Paid time off and parental leave.

• Competitive 401K and employee benefits.

• Complimentary financial counseling, health coaching, and employee assistance program.

• Tuition assistance program.

• Flexible work arrangements tailored to your needs.

• Effective productivity tools and training.

• Eligibility for the Annual Incentive Program.

• Potential for long-term incentives and sales bonuses.

• Standard benefits package.