Senior Manager, Product Design

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Spearhead the design for HighLevel's essential platform experiences, mobile applications, and design system team.

• Report directly to the Senior Director of Product Design.

• Oversee, mentor, and develop a team of approximately 8 product designers located in the US and India.

• Establish expectations for quality, ownership, collaboration, and timely delivery.

• Recruit, onboard, and nurture product designers.

• Conduct performance evaluations, coaching sessions, design critiques, and quality assessments.

• Enhance aesthetic quality, visual craftsmanship, interaction quality, product design thinking, and customer-centric execution.

• Direct design implementation across navigation, account management, configuration, workflow execution, and customer operations.

• Lead mobile design initiatives for native platforms.

• Collaborate with Product and Engineering teams on priorities, roadmaps, trade-offs, and customer experiences.

• Integrate desktop, mobile, and shared platform surfaces into a unified product experience.

• Supervise the design system team while collaborating on strategy, priorities, governance, and adoption.

• Encourage the adoption of shared components, patterns, and interaction standards across product, design, and engineering.

• Foster partnerships with Product, Engineering, Data, Support, and Customer Success teams.

• Represent Design in discussions regarding planning, roadmaps, and delivery.

• Collaborate across different time zones and cultures, particularly between US and India teams.

• Promote responsible AI-assisted workflows for exploration, prototyping, documentation, and production collaboration.

⛳️ Requirements

• 9+ years of experience in product design, UX, or related product experience disciplines.

• 3+ years of experience managing product designers.

• Demonstrated experience in managing designers within complex B2B SaaS, platform, mobile, or multi-product environments.

• Exceptional aesthetic judgment, visual craft, and interaction design sensibility.

• Proven experience in leading critiques, coaching designers, and guiding teams to make robust design decisions.

• Experience in leading or managing design system initiatives, including component libraries, shared patterns, contribution models, documentation, governance, or adoption across product teams.

• Background in managing distributed teams and navigating time zone differences.

• Familiarity with working closely with teams based in India is a significant advantage.

• Proven ability to hire talented designers, develop existing talent, and manage performance for team members needing additional support.

• Strong product judgment with the capability to balance customer needs, business outcomes, technical constraints, and execution speed.

• Knowledge of AI-assisted production tools such as Cursor, Claude Code, or exploratory "vibe coding" workflows.

• Ability to thrive in fast-paced, ambiguous environments with high expectations for ownership.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package.

• Flexible working arrangements.

• Global, remote-first organization.

• Opportunity to work with cutting-edge AI-assisted production tools and workflows.

• Chance to lead design for foundational product experiences utilized by millions of businesses.

• Opportunity to manage and develop a talented team across the US and India.

• Opportunity to elevate design system strategy and execution.

• Work in a culture that prioritizes velocity, ownership, and practical experimentation.