Senior Manager, Practice Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of operational tasks from initial definition to optimization, adoption, measurement, and final handoff.

• Create comprehensive operating procedures that outline ownership, timelines, and escalation routes.

• Establish operational metrics and ensure the reliability of reporting data.

• Design and execute quality checks to verify accurate and timely work, backed by documented evidence.

• Collaborate with Product teams by converting operational requirements into engineering specifications and validating implementations.

• Implement processes through training and promote adoption across various teams and time zones.

• Transfer finalized assignments to designated owners, complete with published metrics, usable documentation, and 60-day sustainment reviews.

• Work in conjunction with credentialing, revenue cycle, Product, practice success, HR, and compliance teams.

• Lead the initial six-month credentialing and payer enrollment project.

• Develop weekly Time to Enrolled reports, a comprehensive per-payer requirements library, evidence processes, state- and payer-specific submission procedures, and backlog management programs.

• Enhance prior authorizations, onboarding for new Practice Owners and staff, or other evolving operational tasks.

⛳️ Requirements

• A minimum of 5 years of experience managing operations in a complex, regulated setting.

• Preferably, experience in healthcare; ideal candidates will have multi-state experience.

• Experience in early-stage startups, particularly in behavioral or mental health, or healthcare technology is advantageous.

• Proven ability to identify inefficiencies and implement operational solutions.

• Experience in developing standard operating procedures (SOPs), workflows, and service level agreements (SLAs).

• A strong track record of executing operational initiatives and ensuring successful handoffs.

• Excellent analytical skills to work with operational data, identifying trends and root causes, and applying data-driven solutions.

• Ability to influence individuals who do not report directly to you is essential.

• Familiarity with provider credentialing or payer enrollment is highly preferred.

• Knowledge of CAQH, NPPES, PECOS, state Medicaid portals, and commercial payer portals is advantageous.

• Experience in prior authorization or utilization management is valuable.

• Outstanding written and verbal communication skills.

• Ability to collaborate effectively across internal teams and engage with external stakeholders.

• Proficiency in Google Suite, Slack, and EHR or operational management tools.

• Experience in writing requirements for product or engineering teams is a plus.

• Experience collaborating with offshore teams is also a plus.

• A passion for democratizing autism care and empowering providers to run compliant practices.

• Comfort in a dynamic, fast-paced startup atmosphere and the ability to navigate ambiguity.

• Must possess authorization to work in the United States.

🏝️ Benefits

• Equity in the projects you contribute to.

• Stock options.

• Flexible working hours.

• Fully remote work opportunities within the US.

• Commitment to equal employment opportunities.

• Reasonable accommodations provided throughout the hiring process.