Associate Director – Commercial Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the daily operations related to delivery and communication for all US field operations and administrative tasks.

• Collaborate with the IT department to manage cloud technology and reporting platforms that support analytics and reporting requirements, including executive dashboards and KPI reporting.

• Take ownership of and enhance CRM systems such as Veeva for Vera workflows, focusing on high-value customers, referral networks, and extended sales cycles.

• Ensure accurate tracking of healthcare professional engagement, account activities, and field promotional initiatives.

• Evaluate field activities and territory performance using both qualitative insights and traditional/non-traditional key performance indicators.

• Assist specialty field teams with inquiry resolution, analytics, and training support.

• Collaborate with Training and HR for onboarding processes and ongoing support for field team enablement.

• Design and manage territory alignments based on key customers, referral paths, and regional patient density.

• Maintain targeting lists that reflect diagnostic expansion and the discovery of new accounts.

• Support incentive compensation plans and manage the calculations and distributions of compensation payouts.

• Work alongside Sales Leadership to establish achievable goals that align with Vera’s objectives.

• Collaborate with Commercial Operations, Patient Services, Market Access, Medical Affairs, and Marketing to ensure aligned data, workflows, and reporting processes.

• Partner with Legal and Compliance to guarantee adherence to healthcare and rare disease regulatory standards.

⛳️ Requirements

• Bachelor’s degree in Business, Life Sciences, or a related discipline.

• A minimum of 8 years of experience in Sales Operations or Commercial Operations within biotech, pharma, or rare disease settings.

• Practical experience with CRM platforms, preferably Salesforce.

• Strong analytical and reporting capabilities.

• Proficiency in advanced Excel and BI tools.

• Experience in supporting specialty or small field sales teams.

🏝️ Benefits

• Annual performance incentive bonus.

• Equity for new hires.

• Ongoing performance-based equity opportunities.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401k matching program.

• Flexible time off policy.

• Paid holidays.