Senior Manager, Payroll Connection & Integration Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Directly oversee the payroll connection and integration operations teams, managing 2 Payroll Connection Managers and supervising frontline operational teams.

• Report to the Director of Customer Operations - Money In.

• Convert high-level strategies into practical operational execution.

• Enhance velocity, throughput, and seamless payroll connectivity for clients and plan participants.

• Mentor and develop people leaders.

• Manage high-volume payroll connections and streamline payroll connection timelines.

• Collaborate with external payroll providers and technology partners on escalations, root-cause analyses, and long-term solutions.

• Take ownership of metrics for SLA adherence, quality, accuracy, and cycle times.

• Utilize data, capacity modeling, and optimization reports to enhance throughput.

• Work cross-functionally with Customer Success, Operations, Sales Activations, Product, Engineering, and Sales.

• Maintain controls throughout payroll transaction lifecycles and reduce operational risks.

• Conduct client experience evaluations and in-depth root-cause analyses.

• Propel workflow automation, process standardization, and system improvements.

• Lead organizational and technological transformations and provide executive operational reporting.

⛳️ Requirements

• Minimum of 4 years of operational management experience in financial services, fintech, 401(k) retirement services, or SaaS.

• At least 2 years of experience specifically managing People Managers/Leaders.

• Comprehensive understanding of payroll integrations, including APIs, SFTP, and file feeds.

• Familiarity with transaction lifecycles, money movement processes, and operational risk controls in regulated settings.

• Proven track record in leading complex operational initiatives, integration enhancements, operational decisions, governance frameworks, and multi-phased migration strategies.

• Experience in developing direct-report managers, establishing expectations, managing performance, and cultivating high-performing operational teams.

• Proficient in utilizing complex data reports, staffing models, and SLA metrics for informed decision-making.

• Capability to collaborate with Sales, Product & Engineering, Implementation, and Customer Success leadership.

• Experience in designing end-to-end operational improvements, scaling processes, and guiding large teams through organizational change.

🏝️ Benefits

• Dollar-for-dollar 401(k) employer match up to 4% of compensation, immediately vested, with $0 plan fees.

• Access to top-tier health plans.

• Dental and vision insurance coverage.

• Competitive time off and parental leave policies.

• Unlimited access to Addition Wealth digital tools, financial professionals, and knowledge center.

• Enhanced mental health support for employees and dependents through Lyra.

• Fertility healthcare and family-forming benefits via Carrot.

• Student loan resources offered through Candidly.

• Monthly stipend for remote work expenses.

• Quarterly lifestyle stipend.

• Opportunities for team-building experiences, virtual social events, and team offsites.