Senior Manager, Partner Technology Architecture

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead, mentor, and nurture a team of Partner Technology Architects.

• Establish team priorities aligned with partner and Global Partners & Alliances objectives.

• Assess team members through observation and constructive feedback.

• Create a recruiting pipeline and hire to meet future business needs.

• Oversee team operations, resource allocation, activity tracking, and expense approvals.

• Allocate resources to partner collaborations, joint solution creation, and demand generation efforts.

• Act as a strategic liaison for designated partners and cultivate executive relationships.

• Direct joint business planning and synchronize partner investments, industry focus, and go-to-market strategies.

• Guide partners on practice expansion, specialization, and AI-enabled offerings.

• Formulate investment and go-to-market strategies encompassing headcount, training, and tools.

• Influence partner-sourced and partner-influenced pipelines through an offer-led strategy and solution differentiation.

• Propel cross-industry solution development and go-to-market initiatives.

• Collaborate across Sales, Services, Support, Marketing, and specialist teams.

• Ensure technical discovery, executive presentations, solution demonstrations, proofs of concept, and joint demonstrations.

• Provide technical escalation support for critical partner-led initiatives.

• Maintain workflow fluency across CRM, IT, Security, and Business Services.

• Champion AI-first solution design and promote responsible enterprise AI adoption.

• Travel up to 30% for partner, customer, and organizational engagements.

⛳️ Requirements

• 10+ years of experience in pre-sales solution consulting, partner strategy, or enterprise technology advisory.

• 6+ years of leadership experience, ideally in pre-sales, professional services, or partner-focused organizations.

• Proven experience in coaching, mentoring, and managing senior-level professionals.

• Experience collaborating with partners, system integrators, service providers, hyperscalers, or technology alliances.

• Strong executive presence with the ability to influence VP+ and CXO-level stakeholders.

• Capability to integrate business strategy, industry context, and technology into partner growth initiatives.

• Knowledge of enterprise platforms and workflow-based solutions, with in-depth familiarity with at least one technology such as cloud, databases, or AppDev.

• Working understanding of AI-enabled use cases, automation patterns, and data-driven workflows.

• BA/BS in Computer Science or a similar technical field, or equivalent experience.

• Ability to communicate complex concepts to both technical and non-technical audiences.

• Preferred: Experience with the ServiceNow platform and AI capabilities, ServiceNow certifications, leadership in pre-sales or professional services organizations, service advisory/integration/provider experience, management consulting or strategy advisory background, multiple partner routes to market, and knowledge of competitive platforms.

🏝️ Benefits

• Remote or flexible work arrangements.

• Travel opportunities for partner, customer, and organizational engagements.

• Opportunities for professional growth through coaching, mentoring, and team development.

• Accessible and inclusive application experience.

• Support for reasonable accommodations.