Senior Manager, Partner Technology Architecture

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Lead, mentor, and develop a team of Partner Technology Architects.

• Establish team priorities in alignment with partner and Global Partners & Alliances objectives.

• Assess team members through observation and constructive feedback.

• Create a recruiting pipeline to meet future business needs.

• Oversee resource scheduling, activity reporting, and expense approval processes.

• Allocate resources for partner engagements, joint solution development, and demand generation initiatives.

• Act as a strategic liaison for designated partners and cultivate executive relationships.

• Guide joint business planning and synchronize partner investments, industry focus, and go-to-market strategies.

• Advise partners on growth strategies, specialization, and AI-enabled offerings.

• Formulate investment and go-to-market strategies encompassing headcount, training, and tools.

• Influence partner-sourced and partner-influenced pipelines through solution differentiation.

• Propel cross-industry solution development and go-to-market strategies.

• Link solution strategy to measurable outcomes, including efficiency, growth, ROI, and time-to-value.

• Collaborate across Sales, Services, Support, Marketing, and internal specialist teams.

• Ensure that technical discovery sessions, executive briefings, and solution demonstrations expedite partner-led deals.

• Drive solution strategy that aligns with industry workflows and customer outcomes.

• Supervise partner-led proofs of concept and co-demonstrations.

• Offer technical escalation support for critical partner-led opportunities.

• Maintain workflow fluency across CRM, IT, Security, and Business Services.

• Advocate for AI-first solution design, intelligent workflows, automation, and agent-based use cases.

• Encourage responsible and enterprise-ready AI adoption in line with governance and trust standards.

• Travel up to 30% for partner, customer, and organizational activities.

⛳️ Requirements

• Over 10 years of pre-sales solution consulting, partner strategy, or enterprise technology advisory experience.

• At least 6 years of leadership experience, ideally in pre-sales, professional services, or partner-aligned organizations.

• Proven experience in coaching, mentoring, and managing senior-level professionals.

• Direct experience working with partners, system integrators, service providers, hyperscalers, or technology alliances.

• Strong executive presence with the ability to influence VP+ and CXO-level stakeholders.

• Capability to collaborate with Enterprise Architects, Technical Architects, Offering Managers, and Directors.

• Ability to connect business strategy, industry context, and technology into actionable partner growth plans.

• Understanding of enterprise platforms and workflow-based solutions.

• Deep familiarity with at least one technology area, such as Cloud, database, or AppDev.

• Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows.

• BA/BS in Computer Science or a related technical field, or equivalent experience.

• Proficient in communicating complex concepts clearly to both technical and non-technical audiences.

• Willingness to travel up to 30%.

• Preferred: Experience with the ServiceNow platform and AI capabilities, including Now Assist and AI Agents.

• Preferred: ServiceNow certifications such as CSA, CIS, or architectural certifications.

• Preferred: Experience in building or leading pre-sales or professional services organizations.

• Preferred: Background with service advisory firms, service integrators, service providers, and outsourcers.

• Preferred: Experience in management consulting, strategy advisory, or partner business development.

• Preferred: Exposure across C&I, MSP, Reseller, Hyperscaler, and Build routes to market.

• Preferred: Familiarity with competitive platforms and ServiceNow differentiation.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.

• Remote/flexible work options.

• Accessible and inclusive application experience.

• Reasonable accommodations available during the application process.