Senior Manager, Partner Strategy & Operations, Partnerships & Alliances

This is a fully remote position, open to applicants in Texas.

📋 Description

• Implement the Thomson Reuters Partner Program, encompassing tracks, tiers, benefits, scorecards, governance, and partner journeys.

• Oversee the program's operational cadence, monitor participation, conduct tier reviews, facilitate governance forums, and manage partner progression.

• Create repeatable processes, communications, playbooks, and enablement materials to enhance execution and partner adoption.

• Direct key partner-facing initiatives from conception through launch, adoption, and stabilization.

• Define objectives, scope, milestones, ownership, dependencies, decision points, and success measures.

• Address cross-functional issues and deliver executive-ready updates on progress, risks, trade-offs, and necessary actions.

• Manage intake, assessment, prioritization, launch planning, stage gates, readiness criteria, and post-launch activities.

• Coordinate cross-functional launch readiness and maintain visibility at the portfolio level.

• Establish launch standards, templates, accountability mechanisms, launch reviews, and lessons learned.

• Maintain partner scorecards, program KPIs, and ongoing review mechanisms.

• Analyze activity, engagement, pipeline, revenue, adoption, and participation to identify trends and anomalies.

• Convert data into actionable recommendations regarding partner progression, intervention, investment, and enablement.

• Collaborate with Revenue Operations, Finance, Data, Sales Operations, and Technology to enhance data quality, attribution, and reporting.

• Identify processes for standardization, simplification, redesign, or automation.

• Translate business requirements into workflows, user stories, acceptance criteria, and implementation plans.

• Lead or assist in technology-driven enhancements involving Salesforce, PRM, partner portals, workflow automation, analytics, and AI-enabled processes.

• Validate, test, train, and implement operational improvements.

• Set measurable improvement targets and document procedures, decision rules, and control mechanisms.

⛳️ Requirements

• Minimum of 7 years of experience in partner operations, partner programs, business operations, strategic program leadership, solution design, business analysis, process enhancement, or technology-driven transformation.

• Proven ability to serve as a trusted deputy or senior operator, independently driving high-priority initiatives.

• Experience leading intricate, cross-functional projects from concept and business case through implementation, launch, adoption, and ongoing improvement.

• Strong knowledge of partner, alliance, channel, or ecosystem programs and the complete partner lifecycle.

• Proven experience in designing operating models, governance frameworks, roadmaps, processes, decision frameworks, and accountability structures.

• Strong analytical skills, including the development of dashboards, scorecards, forecasting, performance reporting, KPI design, and executive insights.

• Ability to transform vague or incomplete inputs into precise recommendations, structured plans, and measurable outcomes.

• Proven experience in gathering and refining business requirements, translating operational needs into scalable processes, workflows, data products, and technology solutions.

• Ability to influence and coordinate across Partnerships & Alliances, Sales, Product, Technology, Finance, Legal, Marketing, Data, and Operations.

• Experience in developing executive-level presentations, business updates, decision materials, operational reporting, and stakeholder communications.

• Excellent organizational and portfolio management skills.

• Familiarity with CRM, PRM, partner portals, workflow automation, reporting, analytics, integrations, and digital partner experiences.

• Working knowledge of Salesforce, Experience Cloud, Partner Cloud, or other PRM platforms, reporting tools, automation technologies, and partner-facing systems.

• Exceptional communication, relationship management, and stakeholder engagement abilities.

• A bachelor's degree in a related field is preferred.

🏝️ Benefits

• Flexible work arrangements, including the option to work from anywhere for up to 8 weeks per year.

• Flexible vacation policy.

• Two company-wide Mental Health Days off.

• Access to the Headspace app.

• Retirement savings plan with competitive 401k match.

• Tuition reimbursement program.

• Employee incentive programs.

• Resources for mental, physical, and financial wellbeing.

• Two paid volunteer days off each year.

• Opportunities for pro-bono consulting and ESG initiatives.

• Health, dental, vision, disability, and life insurance coverage.

• Paid holidays.

• Parental leave.

• Sabbatical leave options.

• Optional hospital, accident, and sickness insurance.

• Optional life and AD&D insurance.

• Flexible Spending and Health Savings Accounts.

• Fitness reimbursement program.

• Employee Assistance Program available.

• Group Legal Identity Theft Protection benefit.

• Access to a 529 Plan.

• Commuter benefits offered.

• Adoption & Surrogacy Assistance available.

• Employee Stock Purchase Plan eligibility.

• Potential eligibility for an Annual Bonus based on enterprise and individual performance.