Senior Manager, Open Market Residential

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of all aspects of the Area Open Market Residential (OMR) business line.

• Develop, execute, and oversee sales and marketing initiatives aimed at expanding and retaining the current OMR customer base.

• Achieve designated sales growth objectives for OMR.

• Collaborate on OMR projects and programs with Customer Service, Pricing, Operations, Maintenance, Billing, and the Area Leadership Team.

• Identify marketing solutions that drive growth and customer loyalty while ensuring a favorable return on investment.

• Incorporate WM service offerings into the OMR strategy.

• Maintain and achieve assigned revenue growth goals and project growth for operational and maintenance partners.

• Supervise initiatives to minimize lost business due to overdue or unpaid invoices.

• Foster communication and accountability regarding OMR within the Customer Experience department.

• Clearly and concisely convey OMR performance metrics.

• Uphold and implement corporate standards and best practices.

• Collaborate with Pricing on strategies for profitable growth and ancillary service charges.

• Manage the marketing expenditure budget and monitor campaign returns.

• Coordinate with the Public Sector Director and Senior District Managers to ensure Quality of Service.

⛳️ Requirements

• Must reside and work within the United States.

• Bachelor’s Degree (accredited) or equivalent experience in place of a degree.

• High School Diploma or GED (accredited) along with four (4) years of relevant work experience.

• Minimum of 7 years of prior experience (beyond educational requirements) in Sales Management or Operations.

• At least two (2) years of Business to Consumer (B2C) marketing experience, including examples of previous marketing campaigns.

• 4 years of sales experience with responsibility for meeting sales targets.

• Proficiency in social media marketing: Twitter, Facebook, LinkedIn, and Instagram.

• Experience in direct customer/prospect marketing campaigns.

• Willingness to travel as necessary for internal meetings or projects across the region.

• Must possess or be willing to obtain a REAL ID or TSA-approved alternative for air travel or access to federal properties.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability.

• Stock purchase plan.

• Company matching contributions on a 401(k).

• Paid vacation.

• Paid holidays.

• Paid personal days.