Senior Manager of Implementation Success

This is a fully remote position, open to applicants in New York.

📋 Description

• Collaborate with schools and districts in New York City to enhance their understanding of data and strengthen implementation tactics.

• Engage in partner meetings, data assessments, and regular check-ins.

• Assist with the onboarding and rollout of programs for new partners.

• Share compelling implementation success stories and examples with the wider team and partner network.

• Conduct school visits, co-observe classrooms, and lead coaching sessions with instructional and professional learning teams.

• Collect feedback to enhance tools, support systems, and data reporting.

• Act as a liaison between partners and internal teams to resolve issues and ensure a superior user experience.

• Prepare and distribute data reports and visual presentations that emphasize engagement, usage, and impact.

• Transform complex data into straightforward insights and actionable recommendations.

• Work collaboratively with data and product teams to ensure accurate and consistent reporting.

• Maintain templates, dashboards, and reporting processes.

• Oversee 10–20 single-school accounts.

• Support key district accounts managed by Senior Directors of Implementation Success.

• Assist with program operations, including rostering, setup, and ongoing technical and instructional support.

• Lead and coordinate special projects such as reporting tools, data storytelling initiatives, and process improvements.

• Collaborate across Insights & Analytics, Education Solutions, and Product teams.

• Monitor project timelines and deliverables.

⛳️ Requirements

• Candidates must reside in the New York City metropolitan area.

• Minimum of 6 years of experience in K–12 education, edtech, or a related field.

• Experience in a school setting, preferably as a teacher, instructional coach, or in a school/district support role.

• Willingness to travel frequently throughout New York City's five boroughs.

• Ability and willingness to travel occasionally, up to 10%, to facilitate in-person engagement with partners nationally.

• Strong analytical skills to interpret and communicate data in accessible and relevant ways for educators.

• Excellent project management abilities and keen attention to detail.

• Capacity to manage multiple priorities simultaneously.

• Clear and engaging communication skills.

• Ability to establish and maintain relationships with a diverse range of partners.

• Proficiency in Google Workspace, Excel, Google Sheets, and presentation tools.

• Familiarity with data visualization platforms such as QuickSight, Tableau, Looker, or Google Data Studio is advantageous.

• Strong commitment to equity, access, and supporting educators in enhancing student outcomes.

• Experience in roles related to partner-facing implementation, customer success, or data coaching.

• Comfort in facilitating data discussions with teachers or administrators.

• Bilingual in English and Spanish is preferred.

• Valid U.S. work authorization that does not require visa sponsorship, now or in the future.

• Alignment with the organization's core values: Prioritize People, Initiate and Innovate, Lifelong Learning, Creative Collaboration, Purposeful Partnerships, and Considered Confidence.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• 41 paid days off per year (prorated based on the duration of employment).

• Paid parental leave.

• Professional development budget.

• Quarterly cell phone subsidy.

• Fully remote work from home.

• Occasional travel for in-person gatherings and off-site events.