Senior Manager, Mission Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary field representative for the designated portfolio.

• Set strategic direction and foster alignment among internal teams and government stakeholders.

• Offer strategic guidance, mentorship, and oversight to Partner Engagement Managers.

• Define priorities, oversee performance, and align team activities with account goals.

• Convert customer requirements, operational issues, and emerging needs into actionable insights for Product and Engineering.

• Maintain extensive technical knowledge of the Onebrief platform.

• Identify and nurture strategic growth opportunities across commands, services, and organizations.

• Transform customer relationships and product impact into increased business prospects.

• Spearhead strategic engagement with Allies and Partners and explore opportunities for international growth.

• Gain a thorough understanding of assigned accounts, including their structures, stakeholders, contracts, requirements, and priorities.

• Formulate and implement account strategies that align with customer missions and Onebrief’s business objectives.

• Secure executive sponsorship and enhance Onebrief’s position as a strategic partner.

• Manage retention and renewal strategies.

• Create a risk-analysis framework for accounts.

• Allocate team resources based on account complexity, customer demands, and strategic significance.

⛳️ Requirements

• Extensive experience within large-scale military or government organizations.

• Proven ability to effectively engage with senior military leaders, General/Flag Officers, and senior civilian executives.

• Experience in leading or supporting large-scale staff planning, acquired through Professional Military Education and/or military service.

• Strong grasp of Department of War operational environments.

• Demonstrated experience in leading customer-facing teams, managing complex accounts, or directing strategic initiatives across multiple stakeholders and organizations.

• Proven track record in developing and executing account growth strategies, including customer retention, contract renewals, expansion, and new business identification.

• Experience collaborating directly with contracting and budget officials on projects ranging from small UFR-based purchases to large-scale programmatic acquisitions.

• Experience in navigating major military planning exercises.

• Knowledge of protocols and requirements for software deployment on classified networks.

• Proven ability to influence the adoption of software or technology solutions within large, complex government environments.

• Strong technical aptitude with the ability to gain in-depth knowledge of the Onebrief platform, engage technical subject matter experts, and resolve complex cross-platform issues.

• Experience in coordinating complex customer requirements, incidents, and escalations across customer organizations and internal Product and Engineering teams.

• Exceptional communication skills, executive presence, and organizational leadership capabilities.

• Current Top Secret clearance with eligibility for SCI.

• Ability to access Department of War facilities and installations.

• Preferred: strategic leadership, knowledge of the defense ecosystem, commercial acumen, and experience in people leadership.

🏝️ Benefits

• Equity: Share in the company's success.

• Flexible Work Environment: Remote-first organization with flexible work hours and unlimited PTO.

• Comprehensive Health Coverage: Health, dental, vision, and life insurance.

• Retirement Plan: 401(k) plan with company match.

• Parental Leave: 8 weeks at 100% regardless of state.

• Company Retreats: Annual company summit trips.

• Home Office Budget: $1,000 per year for home office enhancements.

• Bonus compensation available.