Senior Manager, Microbiology Applications

This is a fully remote position, open to applicants in Arizona, +13 more states.

📋 Description

• Lead and guide a team of Applications Specialists to achieve business objectives.

• Monitor team performance and assess feedback metrics.

• Coordinate strategies for customer engagement to enhance partnerships.

• Align Applications resources and field activities with regional revenue targets.

• Participate in strategic opportunity assessments and offer clinical expertise.

• Collaborate with Commercial Leadership to prioritize Applications support efforts.

• Assist the team in recognizing customer needs and identifying BD solution opportunities.

• Supervise field-based clinical application initiatives across designated regions.

• Ensure effective post-implementation follow-up and foster customer adoption post go-live.

• Enhance customer retention through proactive engagement, escalation management, workflow optimization, and clinical consultation.

• Provide leadership oversight for strategic account support and initiatives aimed at customer satisfaction.

• Act as a senior clinical subject matter expert and trusted advisor during executive customer engagements, laboratory operational reviews, and strategic sales initiatives.

• Collaborate with Sales and Technical Service teams to identify and address customer risks that affect retention and growth.

• Support customers throughout the implementation process, including readiness assessment, instrument installation, validation, verification, training, and go-live activities.

• Maintain a strong field presence for key customer interactions, strategic accounts, and significant business opportunities.

⛳️ Requirements

• An associate or bachelor’s degree is required.

• CLS (Clinical Laboratory Scientist) or MLT (Medical Laboratory Technology) certification is required.

• A minimum of 8 years of experience in clinical microbiology, clinical molecular diagnostics, clinical laboratory operations, diagnostics, or healthcare solutions.

• At least 2 years of direct people leadership experience.

• Proven success in coaching and developing employees, conducting performance evaluations, managing accountability, and building high-performing teams.

• Strong comprehension of clinical laboratory workflows and diagnostic environments.

• In-depth expertise in clinical diagnostics and laboratory operations, processes, and workflow efficiency.

• Experience in managing complex customer implementations and cross-functional projects.

• Excellent project management skills.

• Ability to translate clinical and operational requirements into effective business solutions.

• Capacity to influence stakeholders across various organizational levels in a highly matrixed environment.

• Exceptional communication, presentation, relationship-building, and stakeholder management skills.

• Ability to support key customer engagements, strategic accounts, and critical business opportunities.

• Willingness to travel regularly, approximately 50% to 75%, across the Western United States.

🏝️ Benefits

• Competitive compensation and benefits package.

• Opportunities for rewards and recognition.

• A performance-driven culture.

• Opportunities for learning, growth, and professional development.

• Workplace accommodations considered in accordance with applicable laws.

• Potential COVID-19 vaccination/testing support or requirements depending on location.