Clinical Services Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Establish and nurture relationships with endocrinologists, primary care providers, and diabetes management teams.

• Provide education to healthcare professionals regarding diabetes management, technologies, and treatment methodologies.

• Engage in local diabetes care events and initiatives.

• Arrange and conduct individualized patient training sessions on Insulet products.

• Evaluate patient needs and tailor training programs accordingly.

• Offer follow-up consultations, troubleshooting assistance, and ongoing education.

• Ensure patient training aligns with the clinical treatment plans set by healthcare providers.

• Assess and recommend Certified Pod Trainers for consultancy roles.

• Supervise CPTs and deliver product updates along with clinical support.

• Leverage data sources to guide educational strategies and actions.

• Maintain Salesforce and other data systems to record training metrics.

• Manage administrative functions while adhering to budget constraints.

• Advocate for insulin pump therapy to both providers and patients through clinical expertise.

• Collaborate with territory partners to meet sales targets.

• Carry out field sales activities in accordance with established guidelines.

⛳️ Requirements

• Associate degree.

• At least 2 years of relevant clinical experience.

• Current professional credentials and/or certifications, such as CDCES, RD, RN, PharmD, or other clinical qualifications and/or certifications.

• State licensure as required by local regulations.

• Possession of a valid driver’s license.

• Must reside within the designated geographic area of the assigned territory.

• Willingness to travel for business, primarily by car, within a specified geographic region.

• Capability to lift, carry, and transport up to 30 lbs.

• Exceptional oral and written communication skills.

• Strong abilities in influencing and collaboration.

• Proven experience in educating in a clinical environment for both providers and patients.

• Proficient in solving complex issues and taking appropriate actions.

• Ability to implement territory business strategies effectively.

• Competence in handling large data systems and personal devices, including insulin pumps and continuous glucose monitors.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Paid time off (PTO).

• Additional wellness programs for employees.

• Eligibility for incentive compensation.