Senior Manager, MarTech – Salesforce

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and implement the growth strategy for Salesforce services within CDW's comprehensive MarTech portfolio.

• Develop and expand Salesforce services across various sectors including Commercial, Enterprise, Healthcare, Financial Services, State and Local Government, Education, and Federal markets.

• Collaborate with sales teams to identify, qualify, shape, and expedite Salesforce opportunities.

• Create unique Salesforce service offerings, accelerators, methodologies, reference architectures, and reusable resources.

• Drive the generation of pipelines, service bookings, revenue achievements, backlog conversion, and margin performance.

• Oversee strategy, growth, capability development, and service delivery across Salesforce clouds, CRM, AI, and managed services.

• Act as executive sponsor for significant Salesforce initiatives and key customer relationships.

• Engage in executive client meetings, discovery workshops, solution evaluations, proposal assessments, and deal strategy discussions.

• Assist in proposal preparation, statements of work, cost estimation, pricing strategies, and contract evaluations.

• Lead pipeline assessments, forecasting, and account growth strategies.

• Cultivate executive relationships throughout the Salesforce ecosystem and with strategic partners.

• Direct joint business planning, market alignment, co-selling initiatives, partner sourcing, capacity management, delivery governance, and issue escalations.

• Provide executive oversight for strategic Salesforce clients and complex projects.

• Develop repeatable delivery methodologies and governance across project initiation, scope management, financial controls, change management, risk management, and project closure.

• Monitor portfolio health, project risks, customer satisfaction, resource requirements, and commercial performance.

• Serve as escalation lead for major delivery, customer, contractual, staffing, and partner challenges.

• Drive revenue from services, gross margin, utilization, forecasting, backlog conversion, and overall portfolio performance.

• Manage project financials, staffing strategies, partner costs, delivery assumptions, margin inconsistencies, inefficiencies, project scope changes, and resource limitations.

• Lead, mentor, develop, and retain Delivery Managers, Engagement Leads, Salesforce architects, consultants, engineers, and project professionals.

• Foster the development of future practice and delivery leaders through coaching, succession planning, and growth opportunities.

• Promote Salesforce certification programs, capability enhancement, mentoring, hands-on delivery experiences, and structured learning initiatives.

• Align workforce capacity and skillsets with customer demands and strategic objectives.

• Lead effectively across distributed teams in the United States and globally.

• Advocate for CDW's vision of becoming an AI-fluent organization and encourage responsible AI usage and ongoing learning.

⛳️ Requirements

• Bachelor's degree in business, computer science, a related technical field, or equivalent experience.

• Over 10 years of experience with the Salesforce platform, delivering large-scale enterprise Salesforce technical solutions, including planning, development, implementation, and support.

• Minimum of three years in a leadership role.

• 5-7 years of experience in CRM.

• Proven ability to lead teams, build consensus, and foster accountability across matrixed organizations.

• Skill in identifying and creatively addressing customer, project, commercial, and personnel challenges.

• Established negotiation skills and experience collaborating with technology vendors and business partners.

• Capacity to work collaboratively across Sales, Solutions, Services, Alliances, and leadership teams.

• Excellent written, verbal, presentation, and executive communication skills.

• Demonstrated capability to serve as a trusted advisor in strategic customer and partner relationships.

• Ability to manage organizational change, ambiguity, delivery pressures, and risks while exercising sound judgment.

• Proficiency in prioritizing multiple initiatives and formulating long-term plans for complex services, solutions, and capabilities.

• More than 10 years of experience leading Salesforce consulting, delivery, or professional services organizations.

• Experience in building or scaling a Salesforce consulting or delivery practice.

• Familiarity with managing Salesforce alliance and ecosystem partnerships.

• Proven track record in driving services pipeline, bookings, revenue, margin, and utilization outcomes.

• Experience in leading large Salesforce implementations and managed services projects.

• Knowledge of Salesforce Data Cloud, Marketing Cloud, Experience Cloud, Commerce Cloud, Agentforce, CRM, or Industry Clouds.

• Salesforce certifications are highly preferred.

• Experience in managing P&L, forecasting, staffing, workforce planning, and practice operations is preferred.

• Ability to connect Salesforce investments to measurable customer outcomes.

• Willingness to explore how AI can enhance strategy, decision-making, and team performance.

🏝️ Benefits

• Targeted annual bonus of 35%, subject to the terms and conditions of the plan.

• Comprehensive benefits package available at https://cdw.benefit-info.com/.

• Salary ranges may vary based on geographic differentials.

• Support for professional growth and development.

• A collaborative, inclusive, and respectful workplace environment.

• Opportunities for responsible AI learning and adoption.