Senior Manager, Marketplaces

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee marketplace GMV, contribution margin, and profitability in alignment with the plan; report outcomes to the Senior Director and Finance.

• Assist in the development of annual operating plans, forecasts, and inventory strategies.

• Manage execution within the Amazon channel, including 1P vs. 3P, FBA/FBM/AWD mix, and pricing framework.

• Support the launch of new marketplaces, beginning with Faire, by conducting market analysis, creating launch plans, and providing go/no-go recommendations.

• Recommend and implement participation in significant events such as Prime Day, Walmart Deals, Holiday sales, and other platform deal initiatives.

• Translate marketplace objectives into channel-specific plans aligned with DTC, brand, and enterprise goals.

• Oversee inventory planning, forecasting, replenishment, wholesale operations, and inventory management across various platforms.

• Track in-stock rates, IPI scores, stranded inventory, and aged SKUs while driving necessary corrective actions.

• Coordinate supply chain execution with central operations, 3PLs, and vendors.

• Develop and maintain scalable Standard Operating Procedures (SOPs) and workflows.

• Assist and guide retail media execution across Sponsored Products, Sponsored Brands, Sponsored Display, DSP, Walmart Connect, TikTok, and similar platforms.

• Implement keyword and ASIN strategies, allocating ad budgets within the approved portfolio plan.

• Monitor and optimize TACoS, incrementality, new-to-brand growth, and media-driven profitability.

• Collaborate with Paid Media and Ecomm/SEO teams to enhance conversion rates and organic rankings.

• Assess beta programs and new paid offerings across platforms.

• Supervise storefront and catalog health, ensuring marketplace optimization.

• Guarantee platform compliance and collaborate with Brand Protection for Brand Registry and IP safeguarding.

• Keep abreast of algorithm changes and category trends.

• Track portfolio KPIs and work with Data & Insights on reporting.

• Identify growth opportunities, experiment with strategies across ads, pricing, and promotions, and document outcomes.

• Lead and mentor direct reports and the marketplace Ops/Catalog team.

• Manage relationships with agencies and external partners.

• Collaborate with Finance, Marketing, Growth, Performance-Led Creative, Inventory, and Supply Chain teams.

⛳️ Requirements

• 5-7 years of progressive experience in ecommerce, marketplace, or retail operations, including a minimum of 3 years managing Amazon for a multi-SKU brand.

• Experience in a dynamic, multi-SKU setting (retail, beauty, or consumer products) with regular launches, promotions, and inventory choices.

• Proficient understanding of 1P/3P strategies, FBA/FBM/AWD, retail media (Sponsored Products, Sponsored Brands, Sponsored Display, DSP), and catalog and compliance management.

• Practical knowledge of P&L drivers (GMV, margin, TACoS, inventory turns) and the capability to analyze and act on results.

• Experience in supporting or launching a new marketplace or channel, or a strong desire to do so.

• Proven ability to develop and lead managers or specialists across operations, media, and catalog functions.

• Capacity to closely collaborate with a Senior Director and independently own execution while aligning with portfolio strategy.

• Preferred: hands-on Amazon experience with Seller Central, Advertising Console, and Brand Registry in a high-growth DTC or consumer brand.

• Preferred: background in retail or beauty, or experience in another high-velocity, multi-SKU category.

• Preferred: experience with wholesale or B2B marketplaces such as Faire.

🏝️ Benefits

• Generous paid time off.

• Company-covered health insurance.

• 5% 401k match.

• Discounts on all Comfrt products.

• Supportive, creative environment.

• Flexibility and collaborative support in a fully remote setting.

• Purpose-driven company focused on comfort and mental wellness.

• Equal opportunity employer committed to diverse backgrounds, perspectives, and skills.