Senior Manager – Loyalty Platform, Pricing Platform

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Oversee the creation and maintenance of IVR and chatbot applications, ensuring alignment with business objectives and user satisfaction.

• Interpret and convert business requirements into technical specifications for technology teams.

• Collaborate and coordinate with technology teams to guarantee timely and efficient development and deployment of IVR and chatbot initiatives.

• Strategize and implement smooth rollouts, ensuring a seamless transition into production environments.

• Offer post-launch support, swiftly addressing any issues or bugs that arise.

• Monitor the health and performance of IVR and chatbot applications, enacting necessary enhancements.

• Adhere to all applicable regulatory, governance, and technology processes and standards.

• Engage closely with stakeholders to gather insights and ensure the applications fulfill their requirements.

• Work alongside various teams to integrate IVR and chatbot solutions into existing systems and workflows.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Information Technology, or a related discipline.

• At least 8 years of experience in a comparable role, demonstrating a successful history of leading IVR and chatbot development projects.

• Strong leadership and management capabilities, with the proficiency to inspire and guide a team.

• Exceptional communication and collaboration skills, with a focus on customer satisfaction.

• Comprehensive knowledge of IVR and chatbot technologies, including development frameworks and tools.

• Familiarity with project management methodologies and tools, such as Agile or Scrum.

• Understanding of regulatory and compliance standards within the financial services sector.

• Strong analytical and problem-solving skills, aimed at delivering innovative solutions.

• Capacity to thrive in a fast-paced, dynamic environment while managing multiple projects concurrently.

• A proactive and results-oriented attitude, fueled by a passion for technology and enhancing customer experience.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• A collaborative and inclusive work environment.