Senior Manager, Internal Communications

This is a fully remote position, open to applicants in Washington.

📋 Description

• Take charge of the internal communications strategy, calendar, and multi-channel distribution framework within the People and COO organizations.

• Create and refine engaging content for internal audiences across the internal wiki and various communication channels.

• Develop consistent messaging regarding company updates, initiatives, and achievements.

• Assist leadership with communications related to change and organizational restructuring.

• Oversee and enhance internal communication channels including email, intranet, Slack, and other digital platforms.

• Formulate and sustain a crisis communications plan.

• Design and implement an employee listening framework that encompasses employee groups and significant moments at least quarterly.

• Set up feedback mechanisms and convert feedback into actionable steps.

• Create, document, pilot, and refine a company-wide recognition framework.

• Integrate recognition into tools and processes such as Slack and Workday.

• Identify and assist in launching culture initiatives rooted in company values.

• Monitor and report on awareness and adoption through tools like the annual company survey.

• Develop a connection framework for events and community programming, including remote/distributed hubs.

• Organize and execute company events aimed at achieving attendance and satisfaction goals.

• Analyze and present data related to surveys, attendance, engagement, and participation to inform decision-making.

⛳️ Requirements

• Over 6 years of experience in internal communications and employee experience/engagement.

• Exceptional, clear, and concise writing skills.

• Proven experience in designing employee listening, feedback, or survey programs.

• Background in building or managing employee recognition programs.

• Experience in planning and executing company-wide events or community programming, including for distributed or remote teams.

• Strong ability to analyze and accurately present data, using it to craft narratives.

• Capacity to prioritize effectively and lead independently as a senior individual contributor.

• Experience collaborating cross-functionally with employees and executives at all levels.

• Proficient in best practices for internal communication channels.

• Understanding of the intersections between communications, recognition, culture, and leadership.

• Experience in driving behavioral change through communications and program design.

• Excellent written and verbal communication abilities.

• Technologies: Google Suite, Notion.

• Bonus skills: prior experience in founder-led startup organizations; familiarity with Notion; proficiency with AI tools.

🏝️ Benefits

• 100% employer-paid medical insurance*

• Generous paid time-off policy (PTO)

• Paid sick time

• Inclusive parental leave policy

• Holidays, including a year-end Global Week of Rest

• Volunteer days off

• RSU stock grants*

• Opportunities for professional development and training

• Company virtual happy hours, complimentary food, and enjoyable team-building activities

• Monthly cell phone stipend

• Access to an innovative mental health support platform providing therapy, coaching, and self-guided mindfulness exercises for covered employees and their dependents

• Benefits may vary by country and worker type