Senior Manager, Internal Communications

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take charge of the internal communications strategy, calendar, and multi-channel distribution framework across the People and COO organizations.

• Create and refine engaging content for internal audiences across the internal wiki and various channels.

• Develop consistent messaging regarding company updates, initiatives, and accomplishments.

• Assist leadership in communicating changes and reorganizations.

• Oversee and enhance internal communication channels, including email, intranet, Slack, and other digital platforms.

• Formulate and maintain a crisis communications plan.

• Design and implement an employee listening framework targeting employee groups and key moments at least quarterly.

• Establish feedback mechanisms and translate insights into actionable steps.

• Construct, document, test, and refine a company-wide recognition framework.

• Integrate recognition into tools and processes such as Slack and Workday.

• Identify and assist in launching culture initiatives based on company values.

• Monitor and report on awareness and adoption through metrics such as the annual company survey.

• Design a connection framework for events and community programming, including remote/distributed hubs.

• Organize and execute company events with set attendance and satisfaction objectives.

• Analyze and present data on surveys, attendance, engagement, and participation to inform decision-making.

⛳️ Requirements

• Over 6 years of experience in internal communications and employee experience/engagement.

• Exceptional writing skills that are clear and straightforward.

• Proven experience in designing employee listening, feedback, or survey programs.

• Background in building or managing employee recognition programs.

• Experience in planning and executing company-wide events or community programming, especially for distributed/remote teams.

• Strong capability to analyze and accurately present data to tell a compelling story.

• Ability to prioritize tasks effectively and to lead and execute independently as a senior individual contributor.

• Experience collaborating cross-functionally with employees and executives at all organizational levels.

• Knowledgeable about best practices for internal communication channels.

• Understanding of the intersections between communications, recognition, culture, and leadership.

• Experience in driving behavioral change through communications and program design.

• Excellent written and verbal communication skills.

• Familiarity with Google Suite.

• Bonus: Previous experience in founder-led startup environments.

• Bonus: Experience with Notion.

• Bonus: Proficiency with AI tools.

🏝️ Benefits

• 100% employer-covered medical insurance.

• Generous paid time-off (PTO) policy.

• Paid sick leave.

• Inclusive parental leave policy.

• Holidays, including a year-end Global Week of Rest.

• Volunteer days off.

• RSU stock grants.

• Opportunities for professional development and training.

• Company-hosted virtual happy hours.

• Complimentary food.

• Engaging team-building activities.

• Monthly cell phone stipend.

• Access to an innovative mental health support platform offering therapy, coaching, and self-guided mindfulness exercises for eligible employees and their dependents.