Senior Manager, Internal Communications

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead the strategy for internal communications, overseeing the calendar and multi-channel distribution framework for the People and COO organizations.

• Create and refine content for internal audiences on the internal wiki and various communication channels.

• Develop messaging regarding company updates, initiatives, and successes.

• Assist leadership with communications related to changes and reorganizations.

• Manage and enhance internal communication channels, including email, intranet, Slack, and other digital platforms.

• Create and uphold a crisis communications plan.

• Design and implement a quarterly employee feedback framework across diverse employee groups and significant moments.

• Establish feedback systems and translate employee insights into actionable steps.

• Construct, document, pilot, and refine a company-wide recognition framework.

• Integrate recognition into tools and processes such as Slack and Workday.

• Identify and assist in launching culture initiatives rooted in company values.

• Monitor and report on the awareness and adoption of culture initiatives.

• Develop a connection framework for events and community programming, including for remote/distributed teams.

• Organize and execute company events with specific attendance and satisfaction objectives.

• Analyze and present data from surveys, attendance, engagement, and participation to inform decision-making.

⛳️ Requirements

• Over 6 years of experience in internal communications and employee experience/engagement.

• Exceptional writing skills, characterized by clarity and simplicity.

• Proven experience in designing employee listening, feedback, or survey programs.

• Experience in developing or managing employee recognition initiatives.

• Skilled in planning and executing company-wide events or community programming, particularly for distributed or remote teams.

• Strong analytical skills with the ability to present data accurately and craft compelling narratives.

• Capable of prioritizing effectively and leading initiatives independently as a senior individual contributor.

• Experience collaborating with employees and executives at all levels.

• Knowledgeable in best practices for internal communication channels.

• Understanding of the interplay between communications, recognition, culture, and leadership.

• Experience in facilitating behavior change through communication strategies and program design.

• Excellent written and verbal communication abilities.

• Bonus: Prior experience in founder-led startups.

• Bonus: Familiarity with Notion.

• Bonus: Proficiency with AI tools.

🏝️ Benefits

• 100% employer-covered medical insurance.

• Generous paid time-off policy (PTO).

• Paid sick leave.

• Inclusive parental leave policy.

• Holidays, including a year-end Global Week of Rest.

• Volunteer days off.

• RSU stock grants.

• Opportunities for professional development and training.

• Company-hosted virtual happy hours.

• Complimentary food.

• Engaging team-building activities.

• Monthly cell phone stipend.

• Mental health support platform offering therapy, coaching, and self-guided mindfulness exercises for eligible employees and their dependents.